I done this before and I can help you
First, open Cisco Desktop Administrator/Desktop Config/Work Flow Group/
Open your work flow group you maked (or "default")
Click on Work Flow
Make new rull with : Event=Dropped, Action=Ready
See my attached picture
If helpful for you, vote 5* for me
CTIOS does not have workflows. Are you specifying any wrap up time on your desk setting? Is this happening to all agents?
Yes I am specifing a time of 30 seconds for wrapup. No I have 4 regions. This is only happening in 1. But it is happening for all agents in that region. There is a different desktop for each region.
Take one of the affected agents and assign them to one of the three Agent Desk Settings that are associated with "regions" that are working. Login as that agent. Does the CTIOS Soft Phone now work?
If so, the problem is with the Agent Desk Setting. Compare carefully ones that work with ones that don't.
If not, I'm struggling to help.
thanks for your replies to this odd problem. Going with the nature of the problem, the solution is just as so. A reboot of the whole system has fixed the problem.