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Agent Desktop Group Chat feature

Hi,

Wondering if it is possible for agents to have a group chat feature into Agent Desktop.

Right now Agent Supervisor can "chat" multiple agents at one time. But it is not possible for the reverse scenario, where 1 agent wants to chat multiple agents.

UCCX version- : 8.5.1.11001-35

Any help would be much appreciated.

Saima

3 REPLIES

Agent Desktop Group Chat feature

Hi Saima,

Please check it in the below data sheet of CAD.

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-627272_ps1846_Products_Data_Sheet.html

Hope it helps.

Anand

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New Member

Agent Desktop Group Chat feature

Hi Anand,

Thanks for the reply.

That document doesn't talk about the group chat option for Agents . It's available for the Supervisor but is it possible to have it for the agents as well , so they can chat with the team at the same time .

Agent Desktop Group Chat feature

Hi Saima,

As listed in the above CAD datasheet, Team Mesage feature is available only under CSD (Cisco Supervisor Desktop) with Enhanced and Premium licenses.

Hope it helps.

Anand

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