Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

agent desktop IPCC 5.xThe license and resource Manager may be down

I'm trying to install agentdesktop from admin account, and appear the error:The license and resource Manager may be down

any ideas

2 REPLIES
Bronze

Re: agent desktop IPCC 5.xThe license and resource Manager may b

Pops out error "The License and Resource Manager may be down. Please talk to your administrator". Also the system ip is not updated in regedit.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_0/installation/for_cad/install.pdf

New Member

Re: agent desktop IPCC 5.xThe license and resource Manager may b

May be a bit late but I had the same issue and was able to solve it.

The reason of this is that you don't configured the correct IP address on the server before UCCx installation. The installer then populates the wrong information in the registry. The Agent Desktop then boots and fetches the wrong LDAP server IP address and is not able to connect. This is undocumented but I found out using the registry editor.

On the UCCx server, open up regedit and go to:

HKLM\Software\Spanlink\CAD\Site Setup

Search for those two keys:

IOR Hostname and LDAP Host 1.

Change the IP address to the correct IP address and reboot the server.

Then re-run the postinstall executable on the client in the Agent Desktop installation folder.

I did it like this and it fixed my problems.

You'll probably have the same issue if you change the IP address of the UCCx server.

Please rate this post if it is helpfull.

1286
Views
5
Helpful
2
Replies
CreatePlease to create content