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New Member

Agent desktop keeps logging out.

Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.?

Thanks

11 REPLIES

Re: Agent desktop keeps logging out.

hi,

Can you please see the reason code for this logging out activity.

32764  Logout  CRS failover. The system issues this reason code when the active server becomes the standby server and the agent loses connection to the Unified CCX platform. 

32765  Logout  Connection down. The system issues this reason code when IP Phone Agent or Agent Desktop crashes due to any reason or if the connection is disrupted. 

32766  Logout  Force logout (close Agent Desktop). The system issues this reason code when an agent closes Agent Desktop without logging off. 

32767  Logout  Force login (agent relogin). The system issues this reason code when an agent is already logg3ed in to one device (computer or phone) and then tries to relog in to a second device. 

You can check this in the CAD reports itself. We will see the reason behind it first than think of getting over it.

Thanks,

Anand

New Member

Agent desktop keeps logging out.

Sorry for the new-bee error. I am incredibly new to UCCX. Thanks for the information. I have just fired up my home lab and found that these logs are visible on agent and supervisor desktop. However, I may not have the luxury of gaining access the agent-desktop at client site as I may have to log someone out. Can I   obtain these same logs from the UCCX server directly without disputing the agent's work ?

Thanks 

Cisco Employee

Agent desktop keeps logging out.

Hi Max,

unfortunately the way the system is designed the agent logs are generated were the client is installed and that will be on the agent work station in c:\cisco\desktop\bin\log folder.

Unless we have the logs we will not know exactly what is causing the issue

Thank you

Anuj

Re: Agent desktop keeps logging out.

Hi Max,

What is the count of Agent seat license on this UCCX? And how many Agents are trying to login simultaneously?

Thanks,

Anand

New Member

Agent desktop keeps logging out.

I will try to get the logs. There are less than 30 agents and license is over a 100

New Member

Agent desktop keeps logging out.

here is a copy of the reason codes. i will get my hands on the logs soon.

New Member

Agent desktop keeps logging out.

From the link below i was able to find out the meaning of most of this reason code except reason 7 outbound campaigne. I suppose this may not be a pre-defined reason code and was put there by some administrator correct?

Agent desktop keeps logging out.

Hi,

Yes, that is the custom reason code defined by the Administrator.

Reserved reason codes (identified by [Reserved List] after the description) are

predefined in Directory Services and cannot be created or deleted.

The reserved reason codes are listed in Table 9. Refer the page 49 in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cda80ccxug-cm.pdf

Note: I do not see any log out reason codes, which you have mentioned in the beginning of this issue.Do you still see Agents logging out frequently now also? If so please get that report and will see the reaon behind it, along with the logs.

Thanks,

Anand

New Member

Agent desktop keeps logging out.

here is the log

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-03 15:53:31.863>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

VERSION INFO: Module: agent.exe: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkStd.dll: Product Version <2.0.0.31> Pri Build Special Build <>.

VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.

VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.

VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.

VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.

VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

VERSION INFO: Module: SplkSocket.dll: Product Version <1.0.0.40> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.

VERSION INFO: Module: SAW.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: CSI.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.54> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.

2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.

2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.

2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.

2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.

2012-02-03 15:53:32:081 INFO LC0007 Invalid Value.

2012-02-03 15:53:32:081 INFO STD0000 Starting preference change event dispatch thread.

2012-02-03 15:53:32:097 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-03 15:53:32:721 INFO LC0000 Connected to Calabrio LDAP server on .

2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-03 15:53:32:721 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-03 15:53:33:688 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-03 15:53:33:719 INFO SPUD0000 Successfully launched update from <>.

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-06 14:25:58.318>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.

VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.

VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: WSOCK32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVCR80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.

VERSION INFO: Module: xerces-c_2_7.dll: Product Version <2, 7, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.

VERSION INFO: Module: FCRasClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: LRMClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.

VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkMisc.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: FCVoIPMonClientRec.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: OpenH323Wrapper.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: comdlg32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: COMCTL32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SHELL32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: ole32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DNSAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: snmpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.

VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.

VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.

VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.

VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-06 14:25:58:779 INFO LC0007 Invalid Value.

2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.

2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.

2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.

2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.

2012-02-06 14:25:58:789 INFO LC0007 Invalid Value.

2012-02-06 14:25:58:822 INFO STD0000 Starting preference change event dispatch thread.

2012-02-06 14:25:58:832 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:25:59:532 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:00:478 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-06 14:26:01:058 INFO SPUD0000 Successfully launched update from <>.

2012-02-06 14:26:01:400 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-06 14:26:01:418 INFO Agent ACM0325  Load the agent profile

2012-02-06 14:26:23:334 INFO DAGT0000 Verify agent license.

2012-02-06 14:26:23:765 INFO DAGT0000 Load the agent configuration.

2012-02-06 14:26:23:796 INFO Agent CC1038 Package type is: Premium Version

2012-02-06 14:26:25:470 INFO DAGT1020 Login to telephony server.

2012-02-06 14:26:25:590 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-06 14:26:28:896 INFO DAGT0000 Login to chat server.

2012-02-06 14:26:28:897 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-06 14:26:28:898 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:28:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:28:899 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:29:398 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:29:479 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f2fe3150000114f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-06 14:26:29:491 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-06 14:26:29:491 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-06 14:26:29:599 INFO DAGT0000 Login to RASCAL server.

2012-02-06 14:26:29:654 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-06 14:26:29:963 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-06 14:26:30:083 INFO DAGT0000 Login to enterprise server.

2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-06 14:26:30:107 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-06 14:26:30:108 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-06 14:26:30:208 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-06 14:26:30:211 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-06 14:26:30:212 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:30:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:30:212 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-06 14:26:30:217 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-06 14:26:30:231 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-06 14:26:30:250 INFO LRM4000 SLRMMgr object created.

2012-02-06 14:26:30:250 INFO LRM4003 SLRMMgr object initialized.

2012-02-06 14:26:30:250 INFO LRM4008 LRM thread starting.

2012-02-06 14:26:30:250 INFO LRM4004 LRM interface has become available.

2012-02-06 14:26:30:251 INFO LRM4006 Reacquire thread starting.

2012-02-06 14:26:30:366 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-06 14:26:30:366 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-06 14:26:30:367 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-06 14:26:30:368 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-06 14:26:31:063 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-06 16:12:37:861 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-06 17:56:54:460 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-06 17:56:55:644 ERROR DAGT3051 Chat DropUser failed.

2012-02-06 17:56:55:645 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-06 17:56:55:645 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-07 09:36:27.341>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-07 09:36:29:729 INFO LC0007 Invalid Value.

2012-02-07 09:36:29:747 INFO LC0007 Invalid Value.

2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.

2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.

2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.

2012-02-07 09:36:29:748 INFO LC0007 Invalid Value.

2012-02-07 09:36:29:814 INFO STD0000 Starting preference change event dispatch thread.

2012-02-07 09:36:29:824 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:30:533 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:31:399 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-07 09:36:32:086 INFO SPUD0000 Successfully launched update from <>.

2012-02-07 09:36:32:773 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-07 09:36:32:796 INFO Agent ACM0325  Load the agent profile

2012-02-07 09:36:39:117 INFO DAGT0000 Verify agent license.

2012-02-07 09:36:39:540 INFO DAGT0000 Load the agent configuration.

2012-02-07 09:36:39:565 INFO Agent CC1038 Package type is: Premium Version

2012-02-07 09:36:41:110 INFO DAGT1020 Login to telephony server.

2012-02-07 09:36:41:227 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-07 09:36:44:432 INFO DAGT0000 Login to chat server.

2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 09:36:44:433 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:44:434 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:44:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:44:927 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f30f0ac000015bb000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-07 09:36:44:929 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-07 09:36:44:929 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-07 09:36:45:034 INFO DAGT0000 Login to RASCAL server.

2012-02-07 09:36:45:177 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 09:36:45:590 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 09:36:45:705 INFO DAGT0000 Login to enterprise server.

2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 09:36:45:746 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-07 09:36:45:746 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 09:36:45:788 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-07 09:36:45:789 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 09:36:45:851 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 09:36:45:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:45:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:45:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-07 09:36:45:856 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 09:36:45:891 INFO LRM4000 SLRMMgr object created.

2012-02-07 09:36:45:891 INFO LRM4003 SLRMMgr object initialized.

2012-02-07 09:36:45:891 INFO LRM4008 LRM thread starting.

2012-02-07 09:36:45:891 INFO LRM4004 LRM interface has become available.

2012-02-07 09:36:45:891 INFO LRM4006 Reacquire thread starting.

2012-02-07 09:36:45:997 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-07 09:36:45:997 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-07 09:36:45:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-07 09:36:45:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 09:36:46:729 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-07 09:39:55:350 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 09:39:55:354 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 12:40:57:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 12:40:57:133 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 12:52:56:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 12:52:56:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 13:41:56:617 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-07 13:41:57:298 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-07 13:41:57:299 INFO LRM4005 LRM interface has become unavailable.

2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 13:41:57:299 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-07 13:41:57:299 WARN DAGT2048 LRM Inactive Message received.

2012-02-07 13:41:57:300 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-07 13:41:58:629 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-07 13:41:58:629 INFO VOIP4004 The LDAP connection has gone down.

2012-02-07 13:41:58:632 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-07 13:41:58:632 INFO VOIP4003 The LDAP connection has come up.

2012-02-07 13:42:01:839 INFO LRM4004 LRM interface has become available.

2012-02-07 13:42:01:979 INFO DAGT0000 Verify agent license.

2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 13:42:02:057 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-07 13:42:02:291 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:743 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:759 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 13:42:02:806 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-07 13:42:02:806 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-07 13:42:02:806 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-07 13:42:02:806 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-07 13:42:02:821 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-07 13:42:02:821 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-07 13:42:02:946 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-07 13:42:13:293 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-07 14:05:01:184 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-07 14:05:01:184 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-07 14:05:02.839>.

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2012-02-07 14:05:03:013 INFO LC0007 Invalid Value.

2012-02-07 14:05:03:013 INFO LC0007 Invalid Value.

2012-02-07 14:05:03:013 INFO LC0007 Invalid Value.

2012-02-07 14:05:03:013 INFO LC0007 Invalid Value.

2012-02-07 14:05:03:014 INFO LC0007 Invalid Value.

2012-02-07 14:05:03:014 INFO LC0007 Invalid Value.

2012-02-07 14:05:03:015 INFO STD0000 Starting preference change event dispatch thread.

2012-02-07 14:05:03:025 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:03:714 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:03:714 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:04:740 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-07 14:05:05:249 INFO SPUD0000 Successfully launched update from <>.

2012-02-07 14:05:05:614 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-07 14:05:05:618 INFO Agent ACM0325  Load the agent profile

2012-02-07 14:05:13:521 INFO DAGT0000 Verify agent license.

2012-02-07 14:05:14:075 INFO DAGT0000 Load the agent configuration.

2012-02-07 14:05:14:085 INFO Agent CC1038 Package type is: Premium Version

2012-02-07 14:05:15:569 INFO DAGT1020 Login to telephony server.

2012-02-07 14:05:15:675 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-07 14:05:18:883 INFO DAGT0000 Login to chat server.

2012-02-07 14:05:18:884 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 14:05:18:884 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 14:05:18:884 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:18:885 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:18:885 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:19:308 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:19:319 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f312f9f00001ee7000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-07 14:05:19:331 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-07 14:05:19:331 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-07 14:05:19:438 INFO DAGT0000 Login to RASCAL server.

2012-02-07 14:05:19:468 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 14:05:19:826 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 14:05:19:827 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 14:05:19:827 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 14:05:19:827 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 14:05:19:827 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 14:05:19:827 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 14:05:19:827 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-07 14:05:19:944 INFO DAGT0000 Login to enterprise server.

2012-02-07 14:05:19:953 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 14:05:19:953 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-07 14:05:19:953 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 14:05:20:024 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-07 14:05:20:024 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-07 14:05:20:025 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 14:05:20:034 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-07 14:05:20:059 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-07 14:05:20:059 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 14:05:20:060 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-07 14:05:20:060 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:20:060 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:20:061 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-07 14:05:20:061 INFO LRM4000 SLRMMgr object created.

2012-02-07 14:05:20:062 INFO LRM4003 SLRMMgr object initialized.

2012-02-07 14:05:20:062 INFO LRM4008 LRM thread starting.

2012-02-07 14:05:20:062 INFO LRM4004 LRM interface has become available.

2012-02-07 14:05:20:062 INFO LRM4006 Reacquire thread starting.

2012-02-07 14:05:20:168 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-07 14:05:20:168 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-07 14:05:20:169 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-07 14:05:20:169 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-07 14:05:20:855 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-07 14:17:10:168 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 14:17:10:172 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-07 18:00:02:297 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-07 18:00:03:507 ERROR DAGT3051 Chat DropUser failed.

2012-02-07 18:00:03:507 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-07 18:00:03:508 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-08 07:19:08.140>.

VERSION INFO: Debug threshold .

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VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-08 07:19:09:408 INFO LC0007 Invalid Value.

2012-02-08 07:19:09:417 INFO LC0007 Invalid Value.

2012-02-08 07:19:09:417 INFO LC0007 Invalid Value.

2012-02-08 07:19:09:417 INFO LC0007 Invalid Value.

2012-02-08 07:19:09:417 INFO LC0007 Invalid Value.

2012-02-08 07:19:09:417 INFO LC0007 Invalid Value.

2012-02-08 07:19:09:524 INFO STD0000 Starting preference change event dispatch thread.

2012-02-08 07:19:09:535 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:10:351 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:10:351 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:11:255 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-08 07:19:11:807 INFO SPUD0000 Successfully launched update from <>.

2012-02-08 07:19:12:572 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-08 07:19:12:619 INFO Agent ACM0325  Load the agent profile

2012-02-08 07:19:18:990 INFO DAGT0000 Verify agent license.

2012-02-08 07:19:19:578 INFO DAGT0000 Load the agent configuration.

2012-02-08 07:19:19:598 INFO Agent CC1038 Package type is: Premium Version

2012-02-08 07:19:21:334 INFO DAGT1020 Login to telephony server.

2012-02-08 07:19:21:451 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-08 07:19:24:854 INFO DAGT0000 Login to chat server.

2012-02-08 07:19:24:855 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-08 07:19:24:855 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-08 07:19:24:855 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:24:855 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:24:855 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:25:212 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:25:241 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f3221fd00000b65000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-08 07:19:25:253 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-08 07:19:25:253 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-08 07:19:25:357 INFO DAGT0000 Login to RASCAL server.

2012-02-08 07:19:25:419 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-08 07:19:25:929 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-08 07:19:25:929 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-08 07:19:25:929 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-08 07:19:25:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-08 07:19:25:930 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-08 07:19:25:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-08 07:19:25:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-08 07:19:26:042 INFO DAGT0000 Login to enterprise server.

2012-02-08 07:19:26:060 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-08 07:19:26:060 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-08 07:19:26:060 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 07:19:26:140 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-08 07:19:26:140 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-08 07:19:26:141 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-08 07:19:26:162 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-08 07:19:26:163 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-08 07:19:26:164 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-08 07:19:26:164 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-08 07:19:26:164 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:26:164 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:26:164 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-08 07:19:26:254 INFO LRM4000 SLRMMgr object created.

2012-02-08 07:19:26:255 INFO LRM4003 SLRMMgr object initialized.

2012-02-08 07:19:26:255 INFO LRM4008 LRM thread starting.

2012-02-08 07:19:26:255 INFO LRM4004 LRM interface has become available.

2012-02-08 07:19:26:255 INFO LRM4006 Reacquire thread starting.

2012-02-08 07:19:26:370 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-08 07:19:26:370 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-08 07:19:26:384 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-08 07:19:26:384 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-08 07:19:27:109 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-08 09:42:32:638 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 09:42:32:641 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 10:29:22:637 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 10:29:22:640 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 10:42:10:089 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 10:42:10:092 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 11:07:21:012 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 11:07:21:465 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 11:35:26:592 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 11:35:26:595 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 12:01:13:179 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 12:01:13:182 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 15:13:40:520 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 15:13:40:523 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 15:50:45:784 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 15:50:45:788 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-08 16:30:07:166 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-08 16:30:08:016 ERROR DAGT3051 Chat DropUser failed.

2012-02-08 16:30:08:016 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-08 16:30:08:016 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-09 07:20:18.960>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.

VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.

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2012-02-09 07:20:19:326 INFO LC0007 Invalid Value.

2012-02-09 07:20:19:326 INFO LC0007 Invalid Value.

2012-02-09 07:20:19:326 INFO LC0007 Invalid Value.

2012-02-09 07:20:19:327 INFO LC0007 Invalid Value.

2012-02-09 07:20:19:327 INFO LC0007 Invalid Value.

2012-02-09 07:20:19:327 INFO LC0007 Invalid Value.

2012-02-09 07:20:19:329 INFO STD0000 Starting preference change event dispatch thread.

2012-02-09 07:20:19:340 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:20:068 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:20:068 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:20:986 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-09 07:20:21:537 INFO SPUD0000 Successfully launched update from <>.

2012-02-09 07:20:21:879 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-09 07:20:21:882 INFO Agent ACM0325  Load the agent profile

2012-02-09 07:20:27:503 INFO DAGT0000 Verify agent license.

2012-02-09 07:20:27:921 INFO DAGT0000 Load the agent configuration.

2012-02-09 07:20:27:953 INFO Agent CC1038 Package type is: Premium Version

2012-02-09 07:20:29:527 INFO DAGT1020 Login to telephony server.

2012-02-09 07:20:29:641 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-09 07:20:33:049 INFO DAGT0000 Login to chat server.

2012-02-09 07:20:33:050 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 07:20:33:050 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 07:20:33:050 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:33:069 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:33:069 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:33:454 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:33:488 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f3373c100000960000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-09 07:20:33:501 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-09 07:20:33:501 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 07:20:33:629 INFO DAGT0000 Login to RASCAL server.

2012-02-09 07:20:33:689 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 07:20:34:078 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 07:20:34:079 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 07:20:34:079 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 07:20:34:079 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 07:20:34:079 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 07:20:34:079 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 07:20:34:079 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 07:20:34:196 INFO DAGT0000 Login to enterprise server.

2012-02-09 07:20:34:224 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 07:20:34:224 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 07:20:34:224 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 07:20:34:273 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 07:20:34:273 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 07:20:34:273 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 07:20:34:329 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-09 07:20:34:335 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 07:20:34:336 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 07:20:34:336 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:34:336 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:34:342 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-09 07:20:34:350 INFO LRM4000 SLRMMgr object created.

2012-02-09 07:20:34:351 INFO LRM4003 SLRMMgr object initialized.

2012-02-09 07:20:34:351 INFO LRM4008 LRM thread starting.

2012-02-09 07:20:34:351 INFO LRM4006 Reacquire thread starting.

2012-02-09 07:20:34:352 INFO LRM4004 LRM interface has become available.

2012-02-09 07:20:34:459 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-09 07:20:34:459 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-09 07:20:34:460 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-09 07:20:34:460 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 07:20:35:206 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-09 07:20:37:272 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 09:12:18:506 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 09:12:18:510 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 09:40:58:302 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 09:40:58:306 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 10:45:21:271 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 10:45:21:275 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 12:16:17:558 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 12:16:17:562 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 12:59:33:280 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-09 12:59:34:281 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-09 12:59:35:001 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-09 12:59:35:001 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-09 12:59:35:001 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 12:59:35:002 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-09 12:59:35:002 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-09 12:59:37:886 INFO LRM4005 LRM interface has become unavailable.

2012-02-09 12:59:38:066 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-09 12:59:38:070 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-09 12:59:38:070 INFO LRM4004 LRM interface has become available.

2012-02-09 12:59:38:071 INFO VOIP4004 The LDAP connection has gone down.

2012-02-09 12:59:38:071 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:072 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:072 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:072 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 12:59:38:073 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 12:59:38:073 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:073 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:073 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:074 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:074 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:074 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 12:59:38:074 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 12:59:38:074 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 12:59:38:085 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:085 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:085 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:085 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:085 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 12:59:38:085 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 12:59:38:086 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:086 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:086 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:509 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:509 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:509 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:509 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:38:509 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:38:814 ERROR FCCC2005 Network communication error (BAD_PARAM).

2012-02-09 12:59:38:814 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-09 12:59:38:815 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-09 12:59:39:005 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-09 12:59:39:005 INFO VOIP4003 The LDAP connection has come up.

2012-02-09 12:59:49:063 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-09 12:59:49:068 WARN DAGT2048 LRM Inactive Message received.

2012-02-09 12:59:49:172 INFO DAGT0000 Verify agent license.

2012-02-09 12:59:49:639 INFO DAGT1020 Login to telephony server.

2012-02-09 12:59:49:751 INFO AcmiClnt0000 Begin invokeId(631) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-09 12:59:49:751 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 12:59:52:863 INFO DAGT0000 Login to chat server.

2012-02-09 12:59:52:863 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 12:59:52:863 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 12:59:52:863 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 12:59:52:864 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-09 12:59:52:864 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 12:59:52:864 ERROR DAGT3050 Chat AddUser failed.

2012-02-09 12:59:52:970 INFO DAGT0000 Login to RASCAL server.

2012-02-09 12:59:52:970 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:52:971 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 12:59:52:979 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:52:979 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 12:59:53:084 INFO DAGT0000 Login to enterprise server.

2012-02-09 12:59:53:088 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 12:59:53:089 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 12:59:53:199 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-09 12:59:53:199 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-09 12:59:53:343 ERROR VOIP2104 Failed to start thread.

2012-02-09 12:59:53:343 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-09 12:59:53:344 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-09 12:59:53:346 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-09 12:59:53:350 ERROR DAGT3050 Chat AddUser failed.

2012-02-09 12:59:53:350 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-09 12:59:54:036 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-09 12:59:58:815 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-09 12:59:58:815 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 14:31:56:875 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 14:31:56:879 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 14:40:37:114 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 14:40:37:117 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-09 15:52:28.900>.

VERSION INFO: Debug threshold .

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2012-02-09 15:52:29:194 INFO LC0007 Invalid Value.

2012-02-09 15:52:29:194 INFO LC0007 Invalid Value.

2012-02-09 15:52:29:194 INFO LC0007 Invalid Value.

2012-02-09 15:52:29:194 INFO LC0007 Invalid Value.

2012-02-09 15:52:29:195 INFO LC0007 Invalid Value.

2012-02-09 15:52:29:195 INFO LC0007 Invalid Value.

2012-02-09 15:52:29:197 INFO STD0000 Starting preference change event dispatch thread.

2012-02-09 15:52:29:208 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:29:940 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:29:940 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:30:898 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-09 15:52:31:447 INFO SPUD0000 Successfully launched update from <>.

2012-02-09 15:52:40:811 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-09 15:52:40:827 INFO Agent ACM0325  Load the agent profile

2012-02-09 15:52:46:006 INFO DAGT0000 Verify agent license.

2012-02-09 15:52:46:605 INFO DAGT0000 Load the agent configuration.

2012-02-09 15:52:46:634 INFO Agent CC1038 Package type is: Premium Version

2012-02-09 15:52:48:193 INFO DAGT1020 Login to telephony server.

2012-02-09 15:52:48:307 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-09 15:52:51:513 INFO DAGT0000 Login to chat server.

2012-02-09 15:52:51:514 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 15:52:51:515 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 15:52:51:515 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:51:525 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:51:526 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:52:024 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:52:051 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f33ebd4000010d3000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-09 15:52:52:064 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-09 15:52:52:064 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-09 15:52:52:182 INFO DAGT0000 Login to RASCAL server.

2012-02-09 15:52:52:287 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 15:52:52:628 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 15:52:52:629 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 15:52:52:629 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 15:52:52:629 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 15:52:52:629 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 15:52:52:629 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 15:52:52:629 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-09 15:52:52:745 INFO DAGT0000 Login to enterprise server.

2012-02-09 15:52:52:763 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 15:52:52:763 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 15:52:52:763 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-09 15:52:52:835 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-09 15:52:52:836 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-09 15:52:52:837 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 15:52:52:842 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-09 15:52:52:868 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-09 15:52:52:869 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 15:52:52:869 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-09 15:52:52:869 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:52:870 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:52:870 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-09 15:52:52:872 INFO LRM4000 SLRMMgr object created.

2012-02-09 15:52:52:872 INFO LRM4003 SLRMMgr object initialized.

2012-02-09 15:52:52:872 INFO LRM4008 LRM thread starting.

2012-02-09 15:52:52:873 INFO LRM4004 LRM interface has become available.

2012-02-09 15:52:52:873 INFO LRM4006 Reacquire thread starting.

2012-02-09 15:52:52:980 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-09 15:52:52:980 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-09 15:52:52:981 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-09 15:52:52:981 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-09 15:52:53:710 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-09 15:54:23:259 INFO SOCKET0000 service on port <59015> has started.

2012-02-09 16:30:02:209 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-09 16:30:03:268 ERROR DAGT3051 Chat DropUser failed.

2012-02-09 16:30:03:269 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-09 16:30:03:269 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-10 08:39:30.964>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-10 08:39:32:591 INFO LC0007 Invalid Value.

2012-02-10 08:39:32:594 INFO LC0007 Invalid Value.

2012-02-10 08:39:32:594 INFO LC0007 Invalid Value.

2012-02-10 08:39:32:594 INFO LC0007 Invalid Value.

2012-02-10 08:39:32:594 INFO LC0007 Invalid Value.

2012-02-10 08:39:32:594 INFO LC0007 Invalid Value.

2012-02-10 08:39:32:676 INFO STD0000 Starting preference change event dispatch thread.

2012-02-10 08:39:32:687 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:33:426 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:33:426 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:34:550 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-10 08:39:35:207 INFO SPUD0000 Successfully launched update from <>.

2012-02-10 08:39:45:537 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-10 08:39:45:554 INFO Agent ACM0325  Load the agent profile

2012-02-10 08:39:52:063 INFO DAGT0000 Verify agent license.

2012-02-10 08:39:52:651 INFO DAGT0000 Load the agent configuration.

2012-02-10 08:39:52:827 INFO Agent CC1038 Package type is: Premium Version

2012-02-10 08:39:54:605 INFO DAGT1020 Login to telephony server.

2012-02-10 08:39:54:737 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-10 08:39:57:965 INFO DAGT0000 Login to chat server.

2012-02-10 08:39:57:965 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-10 08:39:57:966 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-10 08:39:57:966 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:57:966 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:57:967 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:58:491 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:58:521 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323900008ce600000c0000004f34d7de00001954000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-10 08:39:58:533 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-10 08:39:58:533 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 08:39:58:640 INFO DAGT0000 Login to RASCAL server.

2012-02-10 08:39:58:698 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 08:39:59:209 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 08:39:59:325 INFO DAGT0000 Login to enterprise server.

2012-02-10 08:39:59:346 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-10 08:39:59:346 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-10 08:39:59:346 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 08:39:59:457 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-10 08:39:59:457 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-10 08:39:59:458 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-10 08:39:59:458 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:59:458 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:39:59:459 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-10 08:39:59:478 INFO LRM4000 SLRMMgr object created.

2012-02-10 08:39:59:479 INFO LRM4003 SLRMMgr object initialized.

2012-02-10 08:39:59:479 INFO LRM4008 LRM thread starting.

2012-02-10 08:39:59:479 INFO LRM4004 LRM interface has become available.

2012-02-10 08:39:59:479 INFO LRM4006 Reacquire thread starting.

2012-02-10 08:39:59:496 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-10 08:39:59:496 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-10 08:39:59:505 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 08:39:59:505 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 08:39:59:588 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-10 08:39:59:588 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-10 08:39:59:589 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-10 08:39:59:590 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 08:40:00:310 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-10 13:23:28:185 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 13:23:28:190 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 13:42:31:426 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-10 13:42:31:426 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-10 13:42:33:000 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-10 13:42:35:862 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-10 13:42:35:862 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 13:42:35:862 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-10 13:42:35:862 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-10 13:42:35:873 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-10 13:42:35:874 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-10 13:42:36:038 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 13:42:36:129 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-10 13:42:36:395 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-10 13:42:36:395 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-10 13:42:36:395 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-10 13:42:36:395 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-10 13:42:36:395 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 13:42:36:395 INFO LRM4005 LRM interface has become unavailable.

2012-02-10 13:42:36:395 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 13:42:36:436 INFO LRM4004 LRM interface has become available.

2012-02-10 13:42:36:637 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-10 13:42:36:638 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 13:42:37:134 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-10 13:42:37:182 WARN DAGT2048 LRM Inactive Message received.

2012-02-10 13:42:37:285 INFO DAGT0000 Verify agent license.

2012-02-10 13:42:37:842 INFO DAGT1020 Login to telephony server.

2012-02-10 13:42:38:131 INFO AcmiClnt0000 Begin invokeId(609) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-10 13:42:41:436 INFO DAGT0000 Login to chat server.

2012-02-10 13:42:41:436 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 13:42:41:436 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 13:42:41:436 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-10 13:42:41:437 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-10 13:42:41:437 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-10 13:42:41:542 INFO DAGT0000 Login to RASCAL server.

2012-02-10 13:42:41:542 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 13:42:41:543 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 13:42:41:543 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 13:42:41:543 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 13:42:41:543 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 13:42:41:551 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 13:42:41:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 13:42:41:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-10 13:42:41:551 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 13:42:41:561 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-10 13:42:41:655 INFO DAGT0000 Login to enterprise server.

2012-02-10 13:42:41:655 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 13:42:41:665 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-10 13:42:41:665 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-10 13:42:41:759 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-10 13:42:41:759 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-10 13:42:41:890 ERROR VOIP2104 Failed to start thread.

2012-02-10 13:42:41:890 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-10 13:42:41:891 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-10 13:42:42:579 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-10 14:32:32:918 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 14:32:32:922 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 15:06:31:168 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-10 15:06:31:172 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-13 07:20:17.642>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

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VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

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VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-13 07:20:17:945 INFO LC0007 Invalid Value.

2012-02-13 07:20:17:953 INFO LC0007 Invalid Value.

2012-02-13 07:20:17:954 INFO LC0007 Invalid Value.

2012-02-13 07:20:17:954 INFO LC0007 Invalid Value.

2012-02-13 07:20:17:954 INFO LC0007 Invalid Value.

2012-02-13 07:20:17:954 INFO LC0007 Invalid Value.

2012-02-13 07:20:17:971 INFO STD0000 Starting preference change event dispatch thread.

2012-02-13 07:20:17:982 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:18:729 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:18:729 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:19:683 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-13 07:20:20:231 INFO SPUD0000 Successfully launched update from <>.

2012-02-13 07:20:20:557 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-13 07:20:20:575 INFO Agent ACM0325  Load the agent profile

2012-02-13 07:20:26:116 INFO DAGT0000 Verify agent license.

2012-02-13 07:20:26:626 INFO DAGT0000 Load the agent configuration.

2012-02-13 07:20:26:646 INFO Agent CC1038 Package type is: Premium Version

2012-02-13 07:20:28:210 INFO DAGT1020 Login to telephony server.

2012-02-13 07:20:28:323 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-13 07:20:31:732 INFO DAGT0000 Login to chat server.

2012-02-13 07:20:31:733 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 07:20:31:734 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 07:20:31:734 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:31:734 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:31:734 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:32:064 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:32:085 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f38b9c00000161d000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-13 07:20:32:088 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-13 07:20:32:088 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-13 07:20:32:194 INFO DAGT0000 Login to RASCAL server.

2012-02-13 07:20:32:229 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 07:20:32:587 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 07:20:32:703 INFO DAGT0000 Login to enterprise server.

2012-02-13 07:20:32:723 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 07:20:32:723 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-13 07:20:32:723 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-13 07:20:32:784 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 07:20:32:784 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-13 07:20:32:785 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 07:20:32:794 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 07:20:32:827 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-13 07:20:32:828 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 07:20:32:828 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 07:20:32:829 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:32:829 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:32:829 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-13 07:20:32:838 INFO LRM4000 SLRMMgr object created.

2012-02-13 07:20:32:839 INFO LRM4003 SLRMMgr object initialized.

2012-02-13 07:20:32:839 INFO LRM4008 LRM thread starting.

2012-02-13 07:20:32:839 INFO LRM4006 Reacquire thread starting.

2012-02-13 07:20:32:839 INFO LRM4004 LRM interface has become available.

2012-02-13 07:20:32:946 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-13 07:20:32:946 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-13 07:20:32:947 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-13 07:20:32:948 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 07:20:33:871 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-13 09:41:46:351 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-13 09:41:46:355 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-13 12:44:25:531 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-13 12:44:25:531 INFO LRM4005 LRM interface has become unavailable.

2012-02-13 12:44:25:532 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 12:44:25:532 WARN DAGT2048 LRM Inactive Message received.

2012-02-13 12:44:25:532 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 12:44:25:532 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-13 12:44:25:532 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:25:532 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:25:532 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:25:532 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:25:532 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:26:532 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-13 12:44:29:873 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-13 12:44:29:873 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-13 12:44:29:873 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-13 12:44:29:873 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-13 12:44:29:873 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-13 12:44:29:874 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-13 12:44:29:874 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-13 12:44:29:874 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-13 12:44:30:373 INFO LRM4004 LRM interface has become available.

2012-02-13 12:44:30:373 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:30:580 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 12:44:30:589 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 12:44:30:589 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-13 12:44:30:647 ERROR FCCC2005 Network communication error (BAD_PARAM).

2012-02-13 12:44:31:710 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-13 12:44:31:710 INFO VOIP4004 The LDAP connection has gone down.

2012-02-13 12:44:31:710 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:31:728 WARN LC0003 Currently in recovery to Calabrio LDAP service.

2012-02-13 12:44:31:731 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-13 12:44:31:731 INFO VOIP4003 The LDAP connection has come up.

2012-02-13 12:44:31:731 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 12:44:31:746 ERROR CSI2002 Failed to retrieve (Presence Servers) from LDAP. Error (Currently in recovery.).

2012-02-13 12:44:31:859 INFO DAGT0000 Verify agent license.

2012-02-13 12:44:32:209 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-13 12:44:32:210 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-13 12:44:36:055 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-13 12:44:50:648 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-13 12:44:50:648 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-13 13:33:55:998 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-13 13:33:55:998 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-13 13:33:57.164>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.

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VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.

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VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.

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VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

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VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-13 13:33:57:285 INFO LC0007 Invalid Value.

2012-02-13 13:33:57:285 INFO LC0007 Invalid Value.

2012-02-13 13:33:57:285 INFO LC0007 Invalid Value.

2012-02-13 13:33:57:285 INFO LC0007 Invalid Value.

2012-02-13 13:33:57:285 INFO LC0007 Invalid Value.

2012-02-13 13:33:57:285 INFO LC0007 Invalid Value.

2012-02-13 13:33:57:286 INFO STD0000 Starting preference change event dispatch thread.

2012-02-13 13:33:57:297 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:33:57:981 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:33:57:981 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:33:59:035 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-13 13:33:59:549 INFO SPUD0000 Successfully launched update from <>.

2012-02-13 13:33:59:895 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-13 13:33:59:898 INFO Agent ACM0325  Load the agent profile

2012-02-13 13:34:07:648 INFO DAGT0000 Verify agent license.

2012-02-13 13:34:08:076 INFO DAGT0000 Load the agent configuration.

2012-02-13 13:34:08:085 INFO Agent CC1038 Package type is: Premium Version

2012-02-13 13:34:09:539 INFO DAGT1020 Login to telephony server.

2012-02-13 13:34:09:645 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-13 13:34:11:931 INFO Agent ACM0325  Load the agent profile

2012-02-13 13:34:15:894 INFO DAGT1020 Login to telephony server.

2012-02-13 13:34:16:001 INFO AcmiClnt0000 Begin invokeId(6) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-13 13:34:19:109 INFO DAGT0000 Login to chat server.

2012-02-13 13:34:19:110 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 13:34:19:111 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 13:34:19:111 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:19:111 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:19:111 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:19:543 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:19:553 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f39115b00001a35000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-13 13:34:19:564 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-13 13:34:19:565 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-13 13:34:19:673 INFO DAGT0000 Login to RASCAL server.

2012-02-13 13:34:19:707 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 13:34:20:157 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 13:34:20:157 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 13:34:20:157 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 13:34:20:158 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 13:34:20:158 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 13:34:20:158 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 13:34:20:158 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-13 13:34:20:273 INFO DAGT0000 Login to enterprise server.

2012-02-13 13:34:20:282 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 13:34:20:282 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-13 13:34:20:282 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-13 13:34:20:388 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-13 13:34:20:389 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 13:34:20:389 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-13 13:34:20:389 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:20:390 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:20:390 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-13 13:34:20:391 INFO LRM4000 SLRMMgr object created.

2012-02-13 13:34:20:391 INFO LRM4003 SLRMMgr object initialized.

2012-02-13 13:34:20:391 INFO LRM4008 LRM thread starting.

2012-02-13 13:34:20:391 INFO LRM4004 LRM interface has become available.

2012-02-13 13:34:20:391 INFO LRM4006 Reacquire thread starting.

2012-02-13 13:34:20:452 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 13:34:20:452 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-13 13:34:20:461 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-13 13:34:20:462 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-13 13:34:20:498 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-13 13:34:20:498 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-13 13:34:20:499 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-13 13:34:20:499 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-13 13:34:21:184 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-13 16:15:24:608 INFO SOCKET0000 service on port <59015> has started.

2012-02-13 16:30:02:357 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-13 16:30:03:195 ERROR DAGT3051 Chat DropUser failed.

2012-02-13 16:30:03:196 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-13 16:30:03:196 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-14 07:18:12.129>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-14 07:18:12:420 INFO LC0007 Invalid Value.

2012-02-14 07:18:12:420 INFO LC0007 Invalid Value.

2012-02-14 07:18:12:421 INFO LC0007 Invalid Value.

2012-02-14 07:18:12:421 INFO LC0007 Invalid Value.

2012-02-14 07:18:12:421 INFO LC0007 Invalid Value.

2012-02-14 07:18:12:421 INFO LC0007 Invalid Value.

2012-02-14 07:18:12:423 INFO STD0000 Starting preference change event dispatch thread.

2012-02-14 07:18:12:434 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:13:132 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:13:132 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:14:229 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-14 07:18:14:760 INFO SPUD0000 Successfully launched update from <>.

2012-02-14 07:18:15:293 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-14 07:18:15:320 INFO Agent ACM0325  Load the agent profile

2012-02-14 07:18:24:292 INFO DAGT0000 Verify agent license.

2012-02-14 07:18:24:893 INFO DAGT0000 Load the agent configuration.

2012-02-14 07:18:24:905 INFO Agent CC1038 Package type is: Premium Version

2012-02-14 07:18:26:478 INFO DAGT1020 Login to telephony server.

2012-02-14 07:18:26:602 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-14 07:18:30:022 INFO DAGT0000 Login to chat server.

2012-02-14 07:18:30:023 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-14 07:18:30:023 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-14 07:18:30:024 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:30:035 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:30:035 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:30:423 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:30:490 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f3a0ac60000134a000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-14 07:18:30:535 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-14 07:18:30:535 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 07:18:30:666 INFO DAGT0000 Login to RASCAL server.

2012-02-14 07:18:30:750 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 07:18:31:274 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 07:18:31:393 INFO DAGT0000 Login to enterprise server.

2012-02-14 07:18:31:480 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-14 07:18:31:480 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-14 07:18:31:481 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 07:18:31:487 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 07:18:31:493 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 07:18:31:592 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-14 07:18:31:681 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-14 07:18:31:682 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-14 07:18:31:682 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:31:682 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-14 07:18:31:683 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:31:683 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-14 07:18:31:717 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-14 07:18:31:739 INFO LRM4000 SLRMMgr object created.

2012-02-14 07:18:31:739 INFO LRM4003 SLRMMgr object initialized.

2012-02-14 07:18:31:740 INFO LRM4008 LRM thread starting.

2012-02-14 07:18:31:740 INFO LRM4004 LRM interface has become available.

2012-02-14 07:18:31:740 INFO LRM4006 Reacquire thread starting.

2012-02-14 07:18:31:847 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-14 07:18:31:847 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-14 07:18:31:848 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-14 07:18:31:848 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 07:18:32:871 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-14 10:41:51:125 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 10:41:51:129 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 12:10:50:403 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 12:10:50:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 12:32:25:479 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-14 12:32:26:480 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-14 12:32:29:868 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-14 12:32:29:868 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-14 12:32:29:868 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-14 12:32:29:869 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-14 12:32:29:869 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 12:32:29:873 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-14 12:32:29:875 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-14 12:32:29:880 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-14 12:32:29:880 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 12:32:30:382 INFO LRM4005 LRM interface has become unavailable.

2012-02-14 12:32:30:382 INFO LRM4004 LRM interface has become available.

2012-02-14 12:32:30:383 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-14 12:32:30:383 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-14 12:32:30:383 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-14 12:32:30:383 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 12:32:30:383 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 12:32:30:383 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-14 12:32:30:405 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-14 12:32:30:405 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 12:32:31:707 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-14 12:32:31:707 INFO VOIP4004 The LDAP connection has gone down.

2012-02-14 12:32:33:707 WARN LC0003 Currently in recovery to Calabrio LDAP service.

2012-02-14 12:32:33:722 INFO LC0009 Failed to connect to Calabrio LDAP service.

2012-02-14 12:32:33:725 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-14 12:32:33:725 INFO VOIP4003 The LDAP connection has come up.

2012-02-14 12:32:34:222 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-14 12:32:34:251 WARN DAGT2048 LRM Inactive Message received.

2012-02-14 12:32:34:356 INFO DAGT0000 Verify agent license.

2012-02-14 12:32:34:830 INFO DAGT1020 Login to telephony server.

2012-02-14 12:32:34:935 INFO AcmiClnt0000 Begin invokeId(628) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-14 12:32:37:943 INFO DAGT0000 Login to chat server.

2012-02-14 12:32:37:943 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 12:32:37:944 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 12:32:37:944 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-14 12:32:37:945 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-14 12:32:37:945 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-14 12:32:38:053 INFO DAGT0000 Login to RASCAL server.

2012-02-14 12:32:38:053 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 12:32:38:054 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 12:32:38:054 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 12:32:38:054 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 12:32:38:054 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 12:32:38:062 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 12:32:38:062 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 12:32:38:062 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-14 12:32:38:062 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 12:32:38:072 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-14 12:32:38:168 INFO DAGT0000 Login to enterprise server.

2012-02-14 12:32:38:168 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 12:32:38:178 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-14 12:32:38:178 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-14 12:32:38:273 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-14 12:32:38:273 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-14 12:32:38:445 ERROR VOIP2104 Failed to start thread.

2012-02-14 12:32:38:445 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-14 12:32:38:446 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-14 12:32:39:139 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-14 13:39:51:287 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 13:39:51:292 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 14:02:44:759 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 14:02:44:763 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-14 16:01:08:862 INFO SOCKET0000 service on port <59015> has started.

2012-02-14 16:30:03:445 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-14 16:30:04:577 ERROR DAGT3051 Chat DropUser failed.

2012-02-14 16:30:04:577 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-14 16:30:04:578 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-15 08:26:03.578>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-15 08:26:03:848 INFO LC0007 Invalid Value.

2012-02-15 08:26:03:848 INFO LC0007 Invalid Value.

2012-02-15 08:26:03:849 INFO LC0007 Invalid Value.

2012-02-15 08:26:03:849 INFO LC0007 Invalid Value.

2012-02-15 08:26:03:849 INFO LC0007 Invalid Value.

2012-02-15 08:26:03:849 INFO LC0007 Invalid Value.

2012-02-15 08:26:03:850 INFO STD0000 Starting preference change event dispatch thread.

2012-02-15 08:26:03:894 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:04:589 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:04:589 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:05:678 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-15 08:26:06:181 INFO SPUD0000 Successfully launched update from <>.

2012-02-15 08:26:06:585 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-15 08:26:06:612 INFO Agent ACM0325  Load the agent profile

2012-02-15 08:26:15:383 INFO DAGT0000 Verify agent license.

2012-02-15 08:26:15:918 INFO DAGT0000 Load the agent configuration.

2012-02-15 08:26:15:932 INFO Agent CC1038 Package type is: Premium Version

2012-02-15 08:26:17:512 INFO DAGT1020 Login to telephony server.

2012-02-15 08:26:17:656 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-15 08:26:20:872 INFO DAGT0000 Login to chat server.

2012-02-15 08:26:20:873 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-15 08:26:20:873 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-15 08:26:20:873 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:20:893 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:20:893 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:21:371 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:21:415 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f3b6c2d00000f86000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-15 08:26:21:428 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-15 08:26:21:428 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-15 08:26:21:572 INFO DAGT0000 Login to RASCAL server.

2012-02-15 08:26:21:624 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-15 08:26:22:075 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-15 08:26:22:187 INFO DAGT0000 Login to enterprise server.

2012-02-15 08:26:22:205 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-15 08:26:22:205 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-15 08:26:22:205 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 08:26:22:307 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-15 08:26:22:325 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-15 08:26:22:326 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-15 08:26:22:326 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:22:326 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:22:326 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-15 08:26:22:339 INFO LRM4000 SLRMMgr object created.

2012-02-15 08:26:22:339 INFO LRM4003 SLRMMgr object initialized.

2012-02-15 08:26:22:339 INFO LRM4008 LRM thread starting.

2012-02-15 08:26:22:339 INFO LRM4006 Reacquire thread starting.

2012-02-15 08:26:22:339 INFO LRM4004 LRM interface has become available.

2012-02-15 08:26:22:379 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-15 08:26:22:380 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-15 08:26:22:380 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-15 08:26:22:390 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-15 08:26:22:446 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-15 08:26:22:446 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-15 08:26:22:446 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-15 08:26:22:446 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-15 08:26:23:156 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-15 09:22:18:454 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 09:22:18:457 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 11:43:15:925 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 11:43:15:928 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 12:03:14:669 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 12:03:14:672 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 12:51:04:741 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 12:51:04:744 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 15:57:42:418 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 15:57:42:421 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-15 18:00:22:943 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-15 18:00:26:121 ERROR DAGT3051 Chat DropUser failed.

2012-02-15 18:00:26:121 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-15 18:00:26:121 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-16 08:26:36.073>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.

VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.

VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SPLKTSSP.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

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VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

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VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-16 08:26:36:442 INFO LC0007 Invalid Value.

2012-02-16 08:26:36:442 INFO LC0007 Invalid Value.

2012-02-16 08:26:36:442 INFO LC0007 Invalid Value.

2012-02-16 08:26:36:442 INFO LC0007 Invalid Value.

2012-02-16 08:26:36:443 INFO LC0007 Invalid Value.

2012-02-16 08:26:36:443 INFO LC0007 Invalid Value.

2012-02-16 08:26:36:444 INFO STD0000 Starting preference change event dispatch thread.

2012-02-16 08:26:36:463 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:37:156 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:37:156 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:38:028 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-16 08:26:38:607 INFO SPUD0000 Successfully launched update from <>.

2012-02-16 08:26:38:869 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-16 08:26:38:881 INFO Agent ACM0325  Load the agent profile

2012-02-16 08:26:45:232 INFO DAGT0000 Verify agent license.

2012-02-16 08:26:45:674 INFO DAGT0000 Load the agent configuration.

2012-02-16 08:26:45:694 INFO Agent CC1038 Package type is: Premium Version

2012-02-16 08:26:47:284 INFO DAGT1020 Login to telephony server.

2012-02-16 08:26:47:427 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-16 08:26:50:105 INFO Agent ACM0325  Load the agent profile

2012-02-16 08:26:56:171 INFO DAGT1020 Login to telephony server.

2012-02-16 08:26:56:278 INFO AcmiClnt0000 Begin invokeId(6) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-16 08:26:59:399 INFO DAGT0000 Login to chat server.

2012-02-16 08:26:59:399 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-16 08:26:59:400 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-16 08:26:59:400 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:59:417 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:59:417 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:59:848 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:26:59:875 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f3cbdd30000183f000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-16 08:26:59:887 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 08:26:59:887 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 08:26:59:998 INFO DAGT0000 Login to RASCAL server.

2012-02-16 08:27:00:064 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 08:27:00:468 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 08:27:00:591 INFO DAGT0000 Login to enterprise server.

2012-02-16 08:27:00:628 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 08:27:00:628 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 08:27:00:650 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 08:27:00:657 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 08:27:00:661 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 08:27:00:662 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 08:27:00:674 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 08:27:00:754 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-16 08:27:00:771 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-16 08:27:00:772 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-16 08:27:00:772 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:27:00:772 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:27:00:773 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-16 08:27:00:785 INFO LRM4000 SLRMMgr object created.

2012-02-16 08:27:00:786 INFO LRM4003 SLRMMgr object initialized.

2012-02-16 08:27:00:786 INFO LRM4008 LRM thread starting.

2012-02-16 08:27:00:786 INFO LRM4004 LRM interface has become available.

2012-02-16 08:27:00:786 INFO LRM4006 Reacquire thread starting.

2012-02-16 08:27:00:894 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-16 08:27:00:894 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-16 08:27:00:895 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-16 08:27:00:895 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 08:27:01:602 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-16 09:04:10:965 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 09:04:10:970 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 12:28:43:494 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-16 12:28:43:495 INFO LRM4005 LRM interface has become unavailable.

2012-02-16 12:28:43:495 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:43:495 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:43:496 WARN DAGT2048 LRM Inactive Message received.

2012-02-16 12:28:43:496 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-16 12:28:43:496 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-16 12:28:43:496 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-16 12:28:43:512 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-16 12:28:43:512 INFO VOIP4004 The LDAP connection has gone down.

2012-02-16 12:28:43:512 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-16 12:28:43:512 INFO VOIP4003 The LDAP connection has come up.

2012-02-16 12:28:43:512 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:43:512 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:43:605 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-16 12:28:43:605 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-16 12:28:43:605 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 12:28:43:605 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-16 12:28:43:605 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 12:28:43:605 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-16 12:28:43:605 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 12:28:43:926 INFO LRM4004 LRM interface has become available.

2012-02-16 12:28:48:940 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1329380798 Error=Client recovering connection to server

2012-02-16 12:28:49:053 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:49:054 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 12:28:49:056 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 12:28:49:057 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:49:057 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:49:059 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:49:060 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:49:060 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:49:060 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:49:061 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:49:061 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:49:061 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:49:061 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-16 12:28:53:616 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 12:28:53:616 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 12:28:54:023 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-16 12:28:54:198 INFO DAGT0000 Verify agent license.

2012-02-16 12:28:54:690 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 12:28:54:796 INFO DAGT1020 Login to telephony server.

2012-02-16 12:28:54:901 INFO AcmiClnt0000 Begin invokeId(193) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-16 12:28:58:107 INFO DAGT0000 Login to chat server.

2012-02-16 12:28:58:107 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 12:28:58:107 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 12:28:58:107 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 12:28:58:108 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 12:28:58:108 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 12:28:58:214 INFO DAGT0000 Login to RASCAL server.

2012-02-16 12:28:58:214 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:58:215 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 12:28:58:223 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:58:223 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 12:28:58:327 INFO DAGT0000 Login to enterprise server.

2012-02-16 12:28:58:329 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 12:28:58:329 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 12:28:58:439 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-16 12:28:58:440 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-16 12:28:58:517 ERROR VOIP2104 Failed to start thread.

2012-02-16 12:28:58:517 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-16 12:28:58:518 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-16 12:28:59:483 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-16 12:38:38:083 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 12:38:38:087 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 15:33:15:503 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-16 15:33:15:503 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-16 15:33:15:608 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-16 15:33:15:608 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-16 15:33:15:608 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 15:33:15:608 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-16 15:33:15:611 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 15:33:15:611 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 15:33:15:620 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-16 15:33:16:318 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-16 15:33:16:318 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 15:33:16:318 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 15:33:16:318 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 15:33:16:319 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-16 15:33:16:319 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 15:33:16:319 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 15:33:16:319 INFO LRM4005 LRM interface has become unavailable.

2012-02-16 15:33:16:319 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-16 15:33:16:618 INFO LRM4004 LRM interface has become available.

2012-02-16 15:33:16:728 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 15:33:16:728 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 15:33:17:107 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-16 15:33:17:107 INFO VOIP4004 The LDAP connection has gone down.

2012-02-16 15:33:17:107 WARN LC0003 Currently in recovery to Calabrio LDAP service.

2012-02-16 15:33:20:956 INFO LC0009 Failed to connect to Calabrio LDAP service.

2012-02-16 15:33:20:959 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-16 15:33:20:959 INFO VOIP4003 The LDAP connection has come up.

2012-02-16 15:33:21:456 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-16 15:33:21:464 WARN DAGT2048 LRM Inactive Message received.

2012-02-16 15:33:21:566 INFO DAGT0000 Verify agent license.

2012-02-16 15:33:22:065 INFO DAGT1020 Login to telephony server.

2012-02-16 15:33:22:170 INFO AcmiClnt0000 Begin invokeId(249) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-16 15:33:25:430 INFO DAGT0000 Login to chat server.

2012-02-16 15:33:25:431 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 15:33:25:431 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 15:33:25:431 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 15:33:25:432 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 15:33:25:432 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 15:33:25:536 INFO DAGT0000 Login to RASCAL server.

2012-02-16 15:33:25:537 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 15:33:25:537 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 15:33:25:538 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 15:33:25:538 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 15:33:25:538 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 15:33:25:538 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 15:33:25:538 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 15:33:25:538 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 15:33:25:545 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 15:33:25:555 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 15:33:25:649 INFO DAGT0000 Login to enterprise server.

2012-02-16 15:33:25:649 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 15:33:25:650 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 15:33:25:650 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 15:33:25:752 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-16 15:33:25:752 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-16 15:33:25:753 ERROR VOIP2104 Failed to start thread.

2012-02-16 15:33:25:753 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-16 15:33:25:753 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-16 15:33:26:405 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-16 16:32:27:616 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-16 16:32:27:616 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-16 16:32:28:802 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-16 16:32:28:802 INFO LRM4005 LRM interface has become unavailable.

2012-02-16 16:32:28:802 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:28:802 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:30:019 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-16 16:32:30:019 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-16 16:32:30:019 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 16:32:30:019 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-16 16:32:30:019 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-16 16:32:30:019 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 16:32:30:019 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 16:32:30:019 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1329380798 Error=Client recovering connection to server

2012-02-16 16:32:30:019 WARN DAGT2021 Unable to write agent state change to RASCAL: GID=1329380798 Error=Client recovering connection to server

2012-02-16 16:32:30:019 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-16 16:32:30:034 ERROR FCCC2005 Network communication error (BAD_PARAM).

2012-02-16 16:32:32:062 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-16 16:32:32:062 WARN LC0003 Currently in recovery to Calabrio LDAP service.

2012-02-16 16:32:32:062 ERROR LRM2002 Failed to connect to LDAP.

2012-02-16 16:32:32:062 INFO VOIP4004 The LDAP connection has gone down.

2012-02-16 16:32:32:062 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-16 16:32:32:078 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-16 16:32:32:078 INFO VOIP4003 The LDAP connection has come up.

2012-02-16 16:32:32:530 INFO LRM4004 LRM interface has become available.

2012-02-16 16:32:32:655 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 16:32:32:655 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 16:32:39:323 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-16 16:32:39:323 WARN DAGT2048 LRM Inactive Message received.

2012-02-16 16:32:39:426 INFO DAGT0000 Verify agent license.

2012-02-16 16:32:39:984 INFO DAGT1020 Login to telephony server.

2012-02-16 16:32:40:036 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 16:32:40:036 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 16:32:40:089 INFO AcmiClnt0000 Begin invokeId(306) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-16 16:32:40:089 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-16 16:32:43:394 INFO DAGT0000 Login to chat server.

2012-02-16 16:32:43:394 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 16:32:43:394 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 16:32:43:394 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-16 16:32:43:395 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-16 16:32:43:395 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-16 16:32:43:499 INFO DAGT0000 Login to RASCAL server.

2012-02-16 16:32:43:500 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:43:510 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:43:510 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:43:510 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:43:510 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:43:511 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:43:511 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:43:511 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-16 16:32:43:519 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:43:520 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-16 16:32:43:621 INFO DAGT0000 Login to enterprise server.

2012-02-16 16:32:43:635 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-16 16:32:43:635 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-16 16:32:43:734 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-16 16:32:43:734 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-16 16:32:43:735 ERROR VOIP2104 Failed to start thread.

2012-02-16 16:32:43:735 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-16 16:32:43:735 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-16 16:32:44:411 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-16 18:00:03:459 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-16 18:00:04:553 ERROR DAGT3051 Chat DropUser failed.

2012-02-16 18:00:04:553 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-16 18:00:04:553 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-17 07:16:59.408>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-17 07:16:59:710 INFO LC0007 Invalid Value.

2012-02-17 07:16:59:710 INFO LC0007 Invalid Value.

2012-02-17 07:16:59:711 INFO LC0007 Invalid Value.

2012-02-17 07:16:59:711 INFO LC0007 Invalid Value.

2012-02-17 07:16:59:711 INFO LC0007 Invalid Value.

2012-02-17 07:16:59:711 INFO LC0007 Invalid Value.

2012-02-17 07:16:59:714 INFO STD0000 Starting preference change event dispatch thread.

2012-02-17 07:16:59:725 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:00:432 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:00:432 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:01:519 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-17 07:17:02:042 INFO SPUD0000 Successfully launched update from <>.

2012-02-17 07:17:02:441 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-17 07:17:02:469 INFO Agent ACM0325  Load the agent profile

2012-02-17 07:17:08:824 INFO DAGT0000 Verify agent license.

2012-02-17 07:17:09:370 INFO DAGT0000 Load the agent configuration.

2012-02-17 07:17:09:381 INFO Agent CC1038 Package type is: Premium Version

2012-02-17 07:17:10:958 INFO DAGT1020 Login to telephony server.

2012-02-17 07:17:11:084 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-17 07:17:14:494 INFO DAGT0000 Login to chat server.

2012-02-17 07:17:14:495 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-17 07:17:14:495 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-17 07:17:14:495 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:14:509 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:14:510 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:15:008 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:15:056 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f3dfefb00000afc000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-17 07:17:15:070 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-17 07:17:15:070 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 07:17:15:184 INFO DAGT0000 Login to RASCAL server.

2012-02-17 07:17:15:241 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 07:17:15:715 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 07:17:15:854 INFO DAGT0000 Login to enterprise server.

2012-02-17 07:17:15:880 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 07:17:15:880 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-17 07:17:15:881 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-17 07:17:15:991 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-17 07:17:16:001 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-17 07:17:16:002 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-17 07:17:16:002 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:16:002 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:16:003 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-17 07:17:16:010 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 07:17:16:010 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-17 07:17:16:014 INFO LRM4000 SLRMMgr object created.

2012-02-17 07:17:16:014 INFO LRM4003 SLRMMgr object initialized.

2012-02-17 07:17:16:014 INFO LRM4008 LRM thread starting.

2012-02-17 07:17:16:014 INFO LRM4006 Reacquire thread starting.

2012-02-17 07:17:16:014 INFO LRM4004 LRM interface has become available.

2012-02-17 07:17:16:020 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 07:17:16:031 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 07:17:16:122 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-17 07:17:16:122 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-17 07:17:16:123 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-17 07:17:16:123 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 07:17:16:850 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-17 10:18:20:873 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-17 10:18:20:877 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-17 11:53:18:685 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-17 11:53:18:685 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 11:53:18:685 INFO LRM4005 LRM interface has become unavailable.

2012-02-17 11:53:18:685 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 11:53:18:685 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-17 11:53:18:685 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:18:685 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:18:685 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:18:685 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:18:685 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:18:685 WARN DAGT2048 LRM Inactive Message received.

2012-02-17 11:53:18:687 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-17 11:53:18:800 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-17 11:53:18:800 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-17 11:53:18:800 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 11:53:18:800 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-17 11:53:18:800 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 11:53:18:800 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 11:53:18:805 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-17 11:53:18:805 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-17 11:53:18:811 ERROR FCCC2005 Network communication error (BAD_PARAM).

2012-02-17 11:53:19:165 INFO LRM4004 LRM interface has become available.

2012-02-17 11:53:19:165 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:19:278 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 11:53:22:813 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-17 11:53:22:813 INFO VOIP4004 The LDAP connection has gone down.

2012-02-17 11:53:22:813 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:22:816 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-17 11:53:22:816 INFO VOIP4003 The LDAP connection has come up.

2012-02-17 11:53:22:816 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 11:53:22:925 INFO DAGT0000 Verify agent license.

2012-02-17 11:53:23:320 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-17 11:53:23:321 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-17 11:53:29:188 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-17 11:53:38:806 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-17 11:53:38:806 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:41:605 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-17 12:56:41:605 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-17 12:56:41:605 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:41:617 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-17 12:56:41:617 INFO VOIP4004 The LDAP connection has gone down.

2012-02-17 12:56:41:617 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-17 12:56:41:617 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:41:620 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-17 12:56:41:620 INFO VOIP4003 The LDAP connection has come up.

2012-02-17 12:56:41:876 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-17 12:56:41:876 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-17 12:56:41:876 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 12:56:41:877 INFO LRM4005 LRM interface has become unavailable.

2012-02-17 12:56:41:877 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 12:56:41:877 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-17 12:56:41:877 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:41:877 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:41:877 WARN DAGT2048 LRM Inactive Message received.

2012-02-17 12:56:41:877 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-17 12:56:42:253 INFO LRM4004 LRM interface has become available.

2012-02-17 12:56:42:358 INFO DAGT0000 Verify agent license.

2012-02-17 12:56:42:554 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-17 12:56:42:554 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:42:661 INFO DAGT1020 Login to telephony server.

2012-02-17 12:56:42:766 INFO AcmiClnt0000 Begin invokeId(411) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-17 12:56:45:775 INFO DAGT0000 Login to chat server.

2012-02-17 12:56:45:775 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 12:56:45:775 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 12:56:45:775 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-17 12:56:45:776 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-17 12:56:45:776 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-17 12:56:45:882 INFO DAGT0000 Login to RASCAL server.

2012-02-17 12:56:45:882 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 12:56:45:883 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 12:56:45:884 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 12:56:45:884 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 12:56:45:884 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 12:56:45:891 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 12:56:45:891 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 12:56:45:891 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-17 12:56:45:891 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 12:56:45:902 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-17 12:56:45:996 INFO DAGT0000 Login to enterprise server.

2012-02-17 12:56:45:996 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-17 12:56:45:997 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-17 12:56:45:997 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-17 12:56:46:101 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-17 12:56:46:101 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-17 12:56:46:101 ERROR VOIP2104 Failed to start thread.

2012-02-17 12:56:46:101 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-17 12:56:46:102 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-17 12:56:46:807 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-17 13:31:26:752 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-17 13:31:26:756 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-17 15:22:04:073 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-17 16:30:06:035 ERROR DAGT3051 Chat DropUser failed.

2012-02-17 16:30:06:036 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-17 16:30:06:036 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-20 08:26:48.536>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-20 08:26:48:800 INFO LC0007 Invalid Value.

2012-02-20 08:26:48:800 INFO LC0007 Invalid Value.

2012-02-20 08:26:48:801 INFO LC0007 Invalid Value.

2012-02-20 08:26:48:801 INFO LC0007 Invalid Value.

2012-02-20 08:26:48:801 INFO LC0007 Invalid Value.

2012-02-20 08:26:48:801 INFO LC0007 Invalid Value.

2012-02-20 08:26:48:803 INFO STD0000 Starting preference change event dispatch thread.

2012-02-20 08:26:48:814 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:26:49:551 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:26:49:551 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:26:50:580 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-20 08:26:51:122 INFO SPUD0000 Successfully launched update from <>.

2012-02-20 08:26:51:555 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-20 08:26:51:582 INFO Agent ACM0325  Load the agent profile

2012-02-20 08:26:58:319 INFO DAGT0000 Verify agent license.

2012-02-20 08:26:58:840 INFO DAGT0000 Load the agent configuration.

2012-02-20 08:26:58:852 INFO Agent CC1038 Package type is: Premium Version

2012-02-20 08:27:00:444 INFO DAGT1020 Login to telephony server.

2012-02-20 08:27:00:565 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-20 08:27:03:883 INFO DAGT0000 Login to chat server.

2012-02-20 08:27:03:884 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-20 08:27:03:884 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-20 08:27:03:884 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:03:897 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:03:898 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:04:382 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:04:419 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f4203d800001743000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-20 08:27:04:433 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-20 08:27:04:433 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-20 08:27:04:547 INFO DAGT0000 Login to RASCAL server.

2012-02-20 08:27:04:605 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-20 08:27:05:094 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-20 08:27:05:212 INFO DAGT0000 Login to enterprise server.

2012-02-20 08:27:05:229 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-20 08:27:05:229 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-20 08:27:05:229 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-20 08:27:05:306 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-20 08:27:05:307 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-20 08:27:05:315 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-20 08:27:05:317 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-20 08:27:05:341 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-20 08:27:05:347 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-20 08:27:05:348 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-20 08:27:05:348 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:05:349 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:05:349 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-20 08:27:05:362 INFO LRM4000 SLRMMgr object created.

2012-02-20 08:27:05:363 INFO LRM4003 SLRMMgr object initialized.

2012-02-20 08:27:05:363 INFO LRM4008 LRM thread starting.

2012-02-20 08:27:05:363 INFO LRM4006 Reacquire thread starting.

2012-02-20 08:27:05:363 INFO LRM4004 LRM interface has become available.

2012-02-20 08:27:05:470 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-20 08:27:05:470 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-20 08:27:05:471 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-20 08:27:05:472 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-20 08:27:06:177 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-20 12:55:26:254 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-20 12:55:26:258 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-20 12:59:34:200 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-20 12:59:34:204 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-20 14:12:50:197 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-20 18:00:07:001 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-20 18:00:07:989 ERROR DAGT3051 Chat DropUser failed.

2012-02-20 18:00:07:989 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-20 18:00:07:989 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-21 08:37:39.043>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-21 08:37:39:248 INFO LC0007 Invalid Value.

2012-02-21 08:37:39:248 INFO LC0007 Invalid Value.

2012-02-21 08:37:39:248 INFO LC0007 Invalid Value.

2012-02-21 08:37:39:248 INFO LC0007 Invalid Value.

2012-02-21 08:37:39:249 INFO LC0007 Invalid Value.

2012-02-21 08:37:39:249 INFO LC0007 Invalid Value.

2012-02-21 08:37:39:250 INFO STD0000 Starting preference change event dispatch thread.

2012-02-21 08:37:39:260 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:39:966 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:39:966 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:40:862 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-21 08:37:41:400 INFO SPUD0000 Successfully launched update from <>.

2012-02-21 08:37:41:733 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-21 08:37:41:736 INFO Agent ACM0325  Load the agent profile

2012-02-21 08:37:50:250 INFO DAGT0000 Verify agent license.

2012-02-21 08:37:50:805 INFO DAGT0000 Load the agent configuration.

2012-02-21 08:37:50:816 INFO Agent CC1038 Package type is: Premium Version

2012-02-21 08:37:52:386 INFO DAGT1020 Login to telephony server.

2012-02-21 08:37:52:491 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-21 08:37:55:702 INFO DAGT0000 Login to chat server.

2012-02-21 08:37:55:703 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-21 08:37:55:703 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-21 08:37:55:704 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:55:704 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:55:704 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:56:045 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:56:057 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f4357e400000479000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-21 08:37:56:070 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-21 08:37:56:070 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-21 08:37:56:176 INFO DAGT0000 Login to RASCAL server.

2012-02-21 08:37:56:205 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 08:37:56:657 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 08:37:56:773 INFO DAGT0000 Login to enterprise server.

2012-02-21 08:37:56:783 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-21 08:37:56:783 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-21 08:37:56:784 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-21 08:37:56:887 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-21 08:37:56:888 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-21 08:37:56:888 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-21 08:37:56:889 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:56:889 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:56:889 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-21 08:37:56:890 INFO LRM4000 SLRMMgr object created.

2012-02-21 08:37:56:890 INFO LRM4003 SLRMMgr object initialized.

2012-02-21 08:37:56:890 INFO LRM4008 LRM thread starting.

2012-02-21 08:37:56:891 INFO LRM4006 Reacquire thread starting.

2012-02-21 08:37:56:891 INFO LRM4004 LRM interface has become available.

2012-02-21 08:37:56:958 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-21 08:37:56:958 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-21 08:37:56:958 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 08:37:56:958 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 08:37:56:998 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-21 08:37:56:998 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-21 08:37:56:999 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-21 08:37:56:999 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-21 08:37:57:691 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-21 09:37:43:723 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-21 09:37:43:726 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-21 13:57:53:510 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-21 13:57:53:511 INFO LRM4005 LRM interface has become unavailable.

2012-02-21 13:57:53:511 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:53:511 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:53:511 WARN DAGT2048 LRM Inactive Message received.

2012-02-21 13:57:53:511 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-21 13:57:53:511 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-21 13:57:53:511 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-21 13:57:53:511 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:53:511 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:53:511 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:54:511 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-21 13:57:54:971 INFO LRM4004 LRM interface has become available.

2012-02-21 13:57:54:971 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:54:996 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-21 13:57:54:996 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-21 13:57:54:996 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-21 13:57:54:996 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-21 13:57:54:996 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-21 13:57:54:996 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-21 13:57:55:006 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-21 13:57:55:006 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-21 13:57:55:007 ERROR FCCC2005 Network communication error (BAD_PARAM).

2012-02-21 13:57:55:074 INFO DAGT0000 Verify agent license.

2012-02-21 13:57:55:170 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:55:171 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:55:180 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-21 13:57:55:180 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-21 13:57:57:018 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-21 13:57:57:018 INFO VOIP4004 The LDAP connection has gone down.

2012-02-21 13:57:57:018 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:59:019 WARN LC0003 Currently in recovery to Calabrio LDAP service.

2012-02-21 13:57:59:029 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-21 13:57:59:029 INFO VOIP4003 The LDAP connection has come up.

2012-02-21 13:57:59:029 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-21 13:57:59:168 ERROR CSI2002 Failed to retrieve (Presence Servers) from LDAP. Error (Currently in recovery.).

2012-02-21 13:57:59:184 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-21 13:57:59:184 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-21 13:58:04:037 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-21 13:58:15:000 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-21 13:58:15:000 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-21 18:00:03:791 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-21 18:00:03:791 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-22 07:17:02.317>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-22 07:17:02:469 INFO LC0007 Invalid Value.

2012-02-22 07:17:02:469 INFO LC0007 Invalid Value.

2012-02-22 07:17:02:469 INFO LC0007 Invalid Value.

2012-02-22 07:17:02:469 INFO LC0007 Invalid Value.

2012-02-22 07:17:02:469 INFO LC0007 Invalid Value.

2012-02-22 07:17:02:469 INFO LC0007 Invalid Value.

2012-02-22 07:17:02:470 INFO STD0000 Starting preference change event dispatch thread.

2012-02-22 07:17:02:481 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:03:155 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:03:155 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:03:879 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-22 07:17:04:414 INFO SPUD0000 Successfully launched update from <>.

2012-02-22 07:17:04:747 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-22 07:17:04:750 INFO Agent ACM0325  Load the agent profile

2012-02-22 07:17:10:795 INFO DAGT0000 Verify agent license.

2012-02-22 07:17:11:230 INFO DAGT0000 Load the agent configuration.

2012-02-22 07:17:11:241 INFO Agent CC1038 Package type is: Premium Version

2012-02-22 07:17:12:741 INFO DAGT1020 Login to telephony server.

2012-02-22 07:17:12:848 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-22 07:17:16:156 INFO DAGT0000 Login to chat server.

2012-02-22 07:17:16:157 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-22 07:17:16:157 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-22 07:17:16:157 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:16:158 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:16:158 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:16:558 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:16:570 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f44967c000013ca000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-22 07:17:16:582 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-22 07:17:16:582 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-22 07:17:16:687 INFO DAGT0000 Login to RASCAL server.

2012-02-22 07:17:16:707 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-22 07:17:17:070 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-22 07:17:17:186 INFO DAGT0000 Login to enterprise server.

2012-02-22 07:17:17:196 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-22 07:17:17:196 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-22 07:17:17:197 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-22 07:17:17:271 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-22 07:17:17:271 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-22 07:17:17:272 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-22 07:17:17:302 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-22 07:17:17:303 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-22 07:17:17:303 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-22 07:17:17:303 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:17:304 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:17:304 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-22 07:17:17:304 INFO LRM4000 SLRMMgr object created.

2012-02-22 07:17:17:305 INFO LRM4003 SLRMMgr object initialized.

2012-02-22 07:17:17:305 INFO LRM4008 LRM thread starting.

2012-02-22 07:17:17:305 INFO LRM4004 LRM interface has become available.

2012-02-22 07:17:17:305 INFO LRM4006 Reacquire thread starting.

2012-02-22 07:17:17:412 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-22 07:17:17:412 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-22 07:17:17:413 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-22 07:17:17:413 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-22 07:17:18:231 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-22 07:17:20:265 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-22 11:31:19:582 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-22 11:31:19:593 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-22 13:30:28:573 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-22 16:30:03:244 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-22 16:30:04:816 ERROR DAGT3051 Chat DropUser failed.

2012-02-22 16:30:04:817 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-22 16:30:04:817 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-23 07:18:51.361>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-23 07:18:51:608 INFO LC0007 Invalid Value.

2012-02-23 07:18:51:608 INFO LC0007 Invalid Value.

2012-02-23 07:18:51:608 INFO LC0007 Invalid Value.

2012-02-23 07:18:51:608 INFO LC0007 Invalid Value.

2012-02-23 07:18:51:608 INFO LC0007 Invalid Value.

2012-02-23 07:18:51:608 INFO LC0007 Invalid Value.

2012-02-23 07:18:51:609 INFO STD0000 Starting preference change event dispatch thread.

2012-02-23 07:18:51:638 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:18:52:315 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:18:52:315 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:18:53:195 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-23 07:18:53:235 INFO SPUD0000 Successfully launched update from <>.

2012-02-23 07:18:54:100 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-23 07:18:54:128 INFO Agent ACM0325  Load the agent profile

2012-02-23 07:19:01:626 INFO DAGT0000 Verify agent license.

2012-02-23 07:19:02:135 INFO DAGT0000 Load the agent configuration.

2012-02-23 07:19:02:147 INFO Agent CC1038 Package type is: Premium Version

2012-02-23 07:19:03:890 INFO DAGT1020 Login to telephony server.

2012-02-23 07:19:04:036 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-23 07:19:07:560 INFO DAGT0000 Login to chat server.

2012-02-23 07:19:07:560 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 07:19:07:561 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 07:19:07:561 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:07:578 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:07:578 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:07:965 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:08:007 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f45e86c000007cf000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-23 07:19:08:012 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-23 07:19:08:012 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 07:19:08:126 INFO DAGT0000 Login to RASCAL server.

2012-02-23 07:19:08:202 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 07:19:08:592 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 07:19:08:710 INFO DAGT0000 Login to enterprise server.

2012-02-23 07:19:08:733 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 07:19:08:733 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 07:19:08:739 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 07:19:08:785 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 07:19:08:786 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 07:19:08:786 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 07:19:08:792 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 07:19:08:844 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-23 07:19:08:850 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 07:19:08:851 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 07:19:08:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:08:851 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:08:852 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-23 07:19:08:865 INFO LRM4000 SLRMMgr object created.

2012-02-23 07:19:08:865 INFO LRM4003 SLRMMgr object initialized.

2012-02-23 07:19:08:865 INFO LRM4008 LRM thread starting.

2012-02-23 07:19:08:865 INFO LRM4004 LRM interface has become available.

2012-02-23 07:19:08:865 INFO LRM4006 Reacquire thread starting.

2012-02-23 07:19:08:973 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-23 07:19:08:973 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-23 07:19:08:973 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-23 07:19:08:974 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 07:19:09:698 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-23 08:58:06:100 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 08:58:06:104 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 09:00:54:193 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 10:03:33:841 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 10:03:33:845 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 12:12:24:402 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 12:12:24:407 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 12:54:54:815 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-23 12:54:55:340 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-23 12:54:56:997 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-23 12:54:59:868 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-23 12:54:59:868 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-23 12:54:59:868 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-23 12:54:59:868 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-23 12:54:59:868 INFO VOIP4004 The LDAP connection has gone down.

2012-02-23 12:54:59:868 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 12:54:59:880 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-23 12:54:59:881 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 12:55:00:125 INFO LRM4005 LRM interface has become unavailable.

2012-02-23 12:55:00:125 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 12:55:00:125 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 12:55:00:125 INFO LRM4004 LRM interface has become available.

2012-02-23 12:55:00:125 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 12:55:00:125 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-23 12:55:00:125 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 12:55:00:125 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 12:55:00:127 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-23 12:55:00:127 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 12:55:00:136 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 12:55:00:137 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:431 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:432 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:432 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:432 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:432 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:443 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:444 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:444 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:505 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:00:506 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:506 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:506 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 12:55:00:665 WARN DAGT2048 LRM Inactive Message received.

2012-02-23 12:55:00:767 INFO DAGT0000 Verify agent license.

2012-02-23 12:55:01:013 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-23 12:55:01:013 INFO VOIP4003 The LDAP connection has come up.

2012-02-23 12:55:01:013 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 12:55:01:225 INFO DAGT1020 Login to telephony server.

2012-02-23 12:55:01:229 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-23 12:55:02:834 INFO DAGT1020 Login to telephony server.

2012-02-23 12:55:02:939 INFO AcmiClnt0000 Begin invokeId(635) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-23 12:55:05:957 INFO DAGT0000 Login to chat server.

2012-02-23 12:55:05:957 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 12:55:05:957 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 12:55:05:957 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 12:55:05:958 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-23 12:55:05:958 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 12:55:06:062 INFO DAGT0000 Login to RASCAL server.

2012-02-23 12:55:06:062 ERROR DAGT3049 Error calling setAgentAcdState

2012-02-23 12:55:06:165 INFO DAGT0000 Login to enterprise server.

2012-02-23 12:55:06:175 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 12:55:06:175 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 12:55:06:277 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-23 12:55:11:027 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-23 15:18:31:653 INFO SOCKET0000 service on port <59015> has started.

2012-02-23 15:23:41:608 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-23 15:23:42:091 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1516

2012-02-23 15:23:42:098 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1509

2012-02-23 15:23:42:106 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1501

2012-02-23 15:23:42:114 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1493

2012-02-23 15:23:42:122 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1485

2012-02-23 15:23:42:130 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1477

2012-02-23 15:23:42:138 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1469

2012-02-23 15:23:42:147 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1461

2012-02-23 15:23:42:154 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1453

2012-02-23 15:23:42:259 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1349

2012-02-23 15:23:42:267 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1341

2012-02-23 15:23:42:274 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1333

2012-02-23 15:23:42:282 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1325

2012-02-23 15:23:42:290 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1317

2012-02-23 15:23:42:298 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1309

2012-02-23 15:23:42:306 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1301

2012-02-23 15:23:42:314 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1293

2012-02-23 15:23:42:322 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1285

2012-02-23 15:23:42:330 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1277

2012-02-23 15:23:42:338 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1269

2012-02-23 15:23:42:346 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1261

2012-02-23 15:23:42:354 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1253

2012-02-23 15:23:42:362 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1245

2012-02-23 15:23:42:370 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1237

2012-02-23 15:23:42:378 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1229

2012-02-23 15:23:42:386 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1221

2012-02-23 15:23:42:394 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1213

2012-02-23 15:23:42:402 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1205

2012-02-23 15:23:42:410 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1197

2012-02-23 15:23:42:418 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1189

2012-02-23 15:23:42:426 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1181

2012-02-23 15:23:42:434 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1173

2012-02-23 15:23:42:442 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1165

2012-02-23 15:23:42:450 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1157

2012-02-23 15:23:42:458 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1149

2012-02-23 15:23:42:466 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1141

2012-02-23 15:23:42:474 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1133

2012-02-23 15:23:42:482 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1125

2012-02-23 15:23:42:491 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1116

2012-02-23 15:23:42:498 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1109

2012-02-23 15:23:42:619 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 988

2012-02-23 15:23:42:820 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 787

2012-02-23 15:23:42:828 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 780

2012-02-23 15:23:42:835 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 772

2012-02-23 15:23:42:843 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 764

2012-02-23 15:23:42:851 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 756

2012-02-23 15:23:42:859 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 748

2012-02-23 15:23:42:867 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 740

2012-02-23 15:23:42:875 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 732

2012-02-23 15:23:42:883 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 724

2012-02-23 15:23:42:891 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 716

2012-02-23 15:23:42:899 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 708

2012-02-23 15:23:42:915 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 692

2012-02-23 15:23:42:923 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 684

2012-02-23 15:23:42:939 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 668

2012-02-23 15:23:42:947 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 660

2012-02-23 15:23:42:971 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 636

2012-02-23 15:23:42:978 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 629

2012-02-23 15:23:42:980 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 628

2012-02-23 15:23:42:987 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 620

2012-02-23 15:23:43:003 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 604

2012-02-23 15:23:43:011 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 596

2012-02-23 15:23:43:019 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 588

2012-02-23 15:23:43:027 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 580

2012-02-23 15:23:43:035 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 572

2012-02-23 15:23:43:043 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 564

2012-02-23 15:23:43:059 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 548

2012-02-23 15:23:43:228 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 379

2012-02-23 15:23:43:339 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 268

2012-02-23 15:23:43:347 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 260

2012-02-23 15:23:43:355 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 252

2012-02-23 15:23:43:363 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 244

2012-02-23 15:23:43:371 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 236

2012-02-23 15:23:43:379 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 228

2012-02-23 15:23:43:387 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 220

2012-02-23 15:23:43:395 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 212

2012-02-23 15:23:43:403 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 204

2012-02-23 15:23:43:411 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 196

2012-02-23 15:23:43:419 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 188

2012-02-23 15:23:43:427 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 180

2012-02-23 15:23:43:435 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 172

2012-02-23 15:23:43:443 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 164

2012-02-23 15:23:43:451 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 156

2012-02-23 15:23:43:459 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 148

2012-02-23 15:23:43:467 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 140

2012-02-23 15:23:43:475 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 132

2012-02-23 15:23:43:483 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 124

2012-02-23 15:23:43:491 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 116

2012-02-23 15:23:43:634 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 0

2012-02-23 15:23:43:634 INFO Agent MF2104 OnUpdateAcdLoginLogout: we don't receive AS_LOGOUT but timeout so we still close CAD window!

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-23 15:23:45.856>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.

VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: RPCRT4.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: NSI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: VERSION.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SHLWAPI.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: USP10.dll: Product Version <1.0626.7601.17561> Pri Build <> Special Build <>.

VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.

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VERSION INFO: Module: ADVAPI32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.

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2012-02-23 15:23:45:956 INFO LC0007 Invalid Value.

2012-02-23 15:23:45:956 INFO LC0007 Invalid Value.

2012-02-23 15:23:45:956 INFO LC0007 Invalid Value.

2012-02-23 15:23:45:956 INFO LC0007 Invalid Value.

2012-02-23 15:23:45:957 INFO LC0007 Invalid Value.

2012-02-23 15:23:45:957 INFO LC0007 Invalid Value.

2012-02-23 15:23:45:958 INFO STD0000 Starting preference change event dispatch thread.

2012-02-23 15:23:45:968 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:23:46:646 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:23:46:646 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:23:47:551 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-23 15:23:47:588 INFO SPUD0000 Successfully launched update from <>.

2012-02-23 15:23:48:014 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-23 15:23:48:016 INFO Agent ACM0325  Load the agent profile

2012-02-23 15:23:58:373 INFO DAGT0000 Verify agent license.

2012-02-23 15:23:58:810 INFO DAGT0000 Load the agent configuration.

2012-02-23 15:23:58:821 INFO Agent CC1038 Package type is: Premium Version

2012-02-23 15:24:00:330 INFO DAGT1020 Login to telephony server.

2012-02-23 15:24:00:437 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-23 15:24:03:645 INFO DAGT0000 Login to chat server.

2012-02-23 15:24:03:645 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 15:24:03:646 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 15:24:03:646 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:03:646 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:03:647 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:04:028 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:04:039 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f465a1400001863000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-23 15:24:04:051 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-23 15:24:04:051 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-23 15:24:04:158 INFO DAGT0000 Login to RASCAL server.

2012-02-23 15:24:04:204 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 15:24:04:551 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-23 15:24:04:667 INFO DAGT0000 Login to enterprise server.

2012-02-23 15:24:04:677 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 15:24:04:677 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 15:24:04:677 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-23 15:24:04:744 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 15:24:04:744 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-23 15:24:04:753 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-23 15:24:04:754 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-23 15:24:04:782 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-23 15:24:04:783 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 15:24:04:783 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-23 15:24:04:783 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:04:784 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:04:784 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-23 15:24:04:785 INFO LRM4000 SLRMMgr object created.

2012-02-23 15:24:04:785 INFO LRM4003 SLRMMgr object initialized.

2012-02-23 15:24:04:785 INFO LRM4008 LRM thread starting.

2012-02-23 15:24:04:785 INFO LRM4004 LRM interface has become available.

2012-02-23 15:24:04:785 INFO LRM4006 Reacquire thread starting.

2012-02-23 15:24:04:891 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-23 15:24:04:891 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-23 15:24:04:892 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-23 15:24:04:892 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-23 15:24:05:626 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-24 08:28:57.213>.

VERSION INFO: Debug threshold .

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2012-02-24 08:28:57:526 INFO LC0007 Invalid Value.

2012-02-24 08:28:57:526 INFO LC0007 Invalid Value.

2012-02-24 08:28:57:526 INFO LC0007 Invalid Value.

2012-02-24 08:28:57:526 INFO LC0007 Invalid Value.

2012-02-24 08:28:57:526 INFO LC0007 Invalid Value.

2012-02-24 08:28:57:526 INFO LC0007 Invalid Value.

2012-02-24 08:28:57:528 INFO STD0000 Starting preference change event dispatch thread.

2012-02-24 08:28:57:539 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:28:58:222 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:28:58:222 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:28:59:192 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-24 08:28:59:753 INFO SPUD0000 Successfully launched update from <>.

2012-02-24 08:29:00:330 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-24 08:29:00:357 INFO Agent ACM0325  Load the agent profile

2012-02-24 08:29:05:962 INFO DAGT0000 Verify agent license.

2012-02-24 08:29:06:519 INFO DAGT0000 Load the agent configuration.

2012-02-24 08:29:06:530 INFO Agent CC1038 Package type is: Premium Version

2012-02-24 08:29:08:016 INFO DAGT1020 Login to telephony server.

2012-02-24 08:29:08:176 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-24 08:29:11:401 INFO DAGT0000 Login to chat server.

2012-02-24 08:29:11:402 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 08:29:11:402 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 08:29:11:402 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:11:430 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:11:431 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:11:856 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:11:900 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f474a5700000ae0000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-24 08:29:11:914 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-24 08:29:11:914 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-24 08:29:12:041 INFO DAGT0000 Login to RASCAL server.

2012-02-24 08:29:12:085 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 08:29:12:476 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 08:29:12:604 INFO DAGT0000 Login to enterprise server.

2012-02-24 08:29:12:631 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-24 08:29:12:631 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-24 08:29:12:632 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 08:29:12:741 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-24 08:29:12:769 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-24 08:29:12:769 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-24 08:29:12:783 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 08:29:12:784 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 08:29:12:784 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 08:29:12:784 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 08:29:12:784 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:12:784 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:12:803 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-24 08:29:12:864 INFO LRM4000 SLRMMgr object created.

2012-02-24 08:29:12:865 INFO LRM4003 SLRMMgr object initialized.

2012-02-24 08:29:12:865 INFO LRM4008 LRM thread starting.

2012-02-24 08:29:12:865 INFO LRM4004 LRM interface has become available.

2012-02-24 08:29:12:865 INFO LRM4006 Reacquire thread starting.

2012-02-24 08:29:12:972 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-24 08:29:12:972 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-24 08:29:12:972 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-24 08:29:13:002 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 08:29:13:659 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-24 10:20:28:375 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 10:20:28:379 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 12:08:05:067 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 12:08:05:071 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-24 14:06:56.849>.

VERSION INFO: Debug threshold .

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VERSION INFO: Module: CadSplkStd.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build <>.

VERSION INFO: Module: SAW.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.

VERSION INFO: Module: CSI.dll: Product Version <6.6.1.400> Pri Build <> Special Build <>.

VERSION INFO: Module: SSLEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: iphlpapi.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.

VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: NLAapi.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-24 14:06:57:181 INFO LC0007 Invalid Value.

2012-02-24 14:06:57:181 INFO LC0007 Invalid Value.

2012-02-24 14:06:57:181 INFO LC0007 Invalid Value.

2012-02-24 14:06:57:181 INFO LC0007 Invalid Value.

2012-02-24 14:06:57:181 INFO LC0007 Invalid Value.

2012-02-24 14:06:57:181 INFO LC0007 Invalid Value.

2012-02-24 14:06:57:183 INFO STD0000 Starting preference change event dispatch thread.

2012-02-24 14:06:57:195 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:06:57:906 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:06:57:907 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:06:58:760 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-24 14:06:59:291 INFO SPUD0000 Successfully launched update from <>.

2012-02-24 14:07:00:178 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-24 14:07:00:205 INFO Agent ACM0325  Load the agent profile

2012-02-24 14:07:23:996 INFO DAGT0000 Verify agent license.

2012-02-24 14:07:24:442 INFO DAGT0000 Load the agent configuration.

2012-02-24 14:07:24:453 INFO Agent CC1038 Package type is: Premium Version

2012-02-24 14:07:26:067 INFO DAGT1020 Login to telephony server.

2012-02-24 14:07:26:201 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-24 14:07:29:416 INFO DAGT0000 Login to chat server.

2012-02-24 14:07:29:416 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 14:07:29:417 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 14:07:29:417 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:29:439 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:29:440 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:29:782 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:29:819 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e323800008ce600000c0000004f4799a1000015ef000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-24 14:07:29:833 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-24 14:07:29:833 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-24 14:07:29:946 INFO DAGT0000 Login to RASCAL server.

2012-02-24 14:07:29:996 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 14:07:30:394 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-24 14:07:30:511 INFO DAGT0000 Login to enterprise server.

2012-02-24 14:07:30:536 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-24 14:07:30:536 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-24 14:07:30:537 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 14:07:30:602 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-24 14:07:30:602 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-24 14:07:30:604 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 14:07:30:607 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-24 14:07:30:645 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-24 14:07:30:654 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 14:07:30:654 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-24 14:07:30:654 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:30:655 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:30:655 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-24 14:07:30:660 INFO LRM4000 SLRMMgr object created.

2012-02-24 14:07:30:660 INFO LRM4003 SLRMMgr object initialized.

2012-02-24 14:07:30:660 INFO LRM4008 LRM thread starting.

2012-02-24 14:07:30:660 INFO LRM4006 Reacquire thread starting.

2012-02-24 14:07:30:661 INFO LRM4004 LRM interface has become available.

2012-02-24 14:07:30:769 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-24 14:07:30:769 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-24 14:07:30:770 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-24 14:07:30:770 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-24 14:07:31:466 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-24 14:33:20:906 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 14:33:20:910 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 14:45:44:564 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 14:45:44:568 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 16:15:52:385 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 16:15:52:389 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-24 18:00:08:870 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-24 18:00:09:971 ERROR DAGT3051 Chat DropUser failed.

2012-02-24 18:00:09:971 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2012-02-24 18:00:09:971 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-27 07:16:34.057>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: ntdll.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: kernel32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.

VERSION INFO: Module: WS2_32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: USER32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

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VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.4940> Pri Build <> Special Build <>.

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VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

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VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkSecurity.dll: Product Version <2.0.0.32> Pri Build Special Build <>.

VERSION INFO: Module: LIBEAY32.dll: Product Version <0.9.8f> Pri Build <> Special Build <>.

VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

VERSION INFO: Module: SplkSocket.dll: Product <> Version <1.0.0.44> Pri Build <> Special Build <>.

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VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

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VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.

VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.

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VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-27 07:16:34:187 INFO LC0007 Invalid Value.

2012-02-27 07:16:34:187 INFO LC0007 Invalid Value.

2012-02-27 07:16:34:187 INFO LC0007 Invalid Value.

2012-02-27 07:16:34:187 INFO LC0007 Invalid Value.

2012-02-27 07:16:34:188 INFO LC0007 Invalid Value.

2012-02-27 07:16:34:188 INFO LC0007 Invalid Value.

2012-02-27 07:16:34:189 INFO STD0000 Starting preference change event dispatch thread.

2012-02-27 07:16:34:199 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:34:880 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:34:880 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:35:836 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-27 07:16:36:377 INFO SPUD0000 Successfully launched update from <>.

2012-02-27 07:16:36:818 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-27 07:16:36:822 INFO Agent ACM0325  Load the agent profile

2012-02-27 07:16:42:997 INFO DAGT0000 Verify agent license.

2012-02-27 07:16:43:573 INFO DAGT0000 Load the agent configuration.

2012-02-27 07:16:43:583 INFO Agent CC1038 Package type is: Premium Version

2012-02-27 07:16:45:125 INFO DAGT1020 Login to telephony server.

2012-02-27 07:16:45:231 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-27 07:16:49:039 INFO DAGT0000 Login to chat server.

2012-02-27 07:16:49:039 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 07:16:49:040 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 07:16:49:040 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:49:040 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:49:041 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:49:422 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:49:434 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f4b2de100001986000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-27 07:16:49:446 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-27 07:16:49:446 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-27 07:16:49:553 INFO DAGT0000 Login to RASCAL server.

2012-02-27 07:16:49:586 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 07:16:49:937 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 07:16:49:938 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 07:16:49:938 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 07:16:49:938 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 07:16:49:938 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 07:16:49:938 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 07:16:49:938 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 07:16:50:055 INFO DAGT0000 Login to enterprise server.

2012-02-27 07:16:50:065 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 07:16:50:065 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-27 07:16:50:065 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-27 07:16:50:129 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 07:16:50:129 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-27 07:16:50:129 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 07:16:50:170 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-27 07:16:50:171 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 07:16:50:172 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 07:16:50:172 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:50:172 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:50:172 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-27 07:16:50:173 INFO LRM4000 SLRMMgr object created.

2012-02-27 07:16:50:173 INFO LRM4003 SLRMMgr object initialized.

2012-02-27 07:16:50:174 INFO LRM4008 LRM thread starting.

2012-02-27 07:16:50:174 INFO LRM4004 LRM interface has become available.

2012-02-27 07:16:50:174 INFO LRM4006 Reacquire thread starting.

2012-02-27 07:16:50:281 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-27 07:16:50:281 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-27 07:16:50:282 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-27 07:16:50:283 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 07:16:51:252 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-27 07:16:53:113 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:16:713 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-27 12:34:16:713 INFO LRM4005 LRM interface has become unavailable.

2012-02-27 12:34:16:713 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:16:713 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:16:714 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:16:714 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:16:714 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:16:714 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 12:34:16:714 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 12:34:16:714 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-27 12:34:16:714 WARN DAGT2048 LRM Inactive Message received.

2012-02-27 12:34:17:710 ERROR LRM2014 A sockets error occurred. Error: (17:socket connection closed by remote party).

2012-02-27 12:34:17:999 ERROR FCCC2005 Network communication error (COMM_FAILURE).

2012-02-27 12:34:17:999 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-27 12:34:17:999 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-27 12:34:17:999 ERROR FCCC2015 The connection to the Desktop Chat Service has been lost. The program will attempt to reconnect automatically.

2012-02-27 12:34:17:999 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-27 12:34:17:999 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-27 12:34:18:004 INFO AcmiClnt0004 Error receiving sockets message header. Error(15:failed to read from socket).

2012-02-27 12:34:18:004 ERROR AcmiClnt2004 Error occured when receiving message from cti server. Error(15:failed to read from socket).

2012-02-27 12:34:18:080 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:080 INFO LRM4004 LRM interface has become available.

2012-02-27 12:34:18:211 WARN LC0003 Currently in recovery to Calabrio LDAP service.

2012-02-27 12:34:18:211 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-27 12:34:18:211 INFO VOIP4004 The LDAP connection has gone down.

2012-02-27 12:34:18:211 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:214 INFO DAGT0000 LDAP auto-recovery message received.

2012-02-27 12:34:18:214 INFO VOIP4003 The LDAP connection has come up.

2012-02-27 12:34:18:214 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:283 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:283 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 12:34:18:284 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-27 12:34:20:935 ERROR CSI2002 Failed to retrieve (Presence Servers) from LDAP. Error (Currently in recovery.).

2012-02-27 12:34:21:043 INFO DAGT0000 Verify agent license.

2012-02-27 12:34:21:422 ERROR DAGT3062 Chat SetAgentAcdState failed.

2012-02-27 12:34:21:423 INFO AcmiClnt0001 Failed to send message to the cti server. Error(failed to send message to cti server).

2012-02-27 12:34:27:239 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-27 12:34:28:010 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-27 12:34:28:010 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-27 14:12:48:945 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-27 14:12:48:945 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-27 14:12:50.549>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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2012-02-27 14:12:50:596 INFO LC0007 Invalid Value.

2012-02-27 14:12:50:596 INFO LC0007 Invalid Value.

2012-02-27 14:12:50:596 INFO LC0007 Invalid Value.

2012-02-27 14:12:50:596 INFO LC0007 Invalid Value.

2012-02-27 14:12:50:596 INFO LC0007 Invalid Value.

2012-02-27 14:12:50:596 INFO LC0007 Invalid Value.

2012-02-27 14:12:50:597 INFO STD0000 Starting preference change event dispatch thread.

2012-02-27 14:12:50:607 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:12:51:284 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:12:51:285 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:12:52:228 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-27 14:12:52:751 INFO SPUD0000 Successfully launched update from <>.

2012-02-27 14:12:53:139 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-27 14:12:53:141 INFO Agent ACM0325  Load the agent profile

2012-02-27 14:12:58:115 INFO DAGT0000 Verify agent license.

2012-02-27 14:12:58:562 INFO DAGT0000 Load the agent configuration.

2012-02-27 14:12:58:572 INFO Agent CC1038 Package type is: Premium Version

2012-02-27 14:13:00:078 INFO DAGT1020 Login to telephony server.

2012-02-27 14:13:00:185 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-27 14:13:03:741 INFO Agent ACM0325  Load the agent profile

2012-02-27 14:13:09:894 INFO DAGT1020 Login to telephony server.

2012-02-27 14:13:10:000 INFO AcmiClnt0000 Begin invokeId(6) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-27 14:13:13:208 INFO DAGT0000 Login to chat server.

2012-02-27 14:13:13:209 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 14:13:13:209 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 14:13:13:209 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:13:210 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:13:210 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:13:650 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:13:661 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f4b8f7900002599000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-27 14:13:13:673 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-27 14:13:13:673 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-27 14:13:13:781 INFO DAGT0000 Login to RASCAL server.

2012-02-27 14:13:13:813 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 14:13:14:161 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 14:13:14:161 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 14:13:14:162 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 14:13:14:162 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 14:13:14:162 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 14:13:14:162 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 14:13:14:162 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-27 14:13:14:277 INFO DAGT0000 Login to enterprise server.

2012-02-27 14:13:14:286 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 14:13:14:286 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-27 14:13:14:286 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-27 14:13:14:393 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-27 14:13:14:394 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 14:13:14:394 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-27 14:13:14:394 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:14:394 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:14:395 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-27 14:13:14:395 INFO LRM4000 SLRMMgr object created.

2012-02-27 14:13:14:396 INFO LRM4003 SLRMMgr object initialized.

2012-02-27 14:13:14:396 INFO LRM4008 LRM thread starting.

2012-02-27 14:13:14:396 INFO LRM4004 LRM interface has become available.

2012-02-27 14:13:14:396 INFO LRM4006 Reacquire thread starting.

2012-02-27 14:13:14:455 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 14:13:14:464 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-27 14:13:14:465 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-27 14:13:14:465 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-27 14:13:14:502 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-27 14:13:14:502 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-27 14:13:14:503 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-27 14:13:14:503 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-27 14:13:15:247 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-27 14:38:02:335 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-27 15:04:26:980 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-27 15:32:20:570 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-27 16:18:19:630 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-27 16:18:21:501 ERROR DAGT3051 Chat DropUser failed.

2012-02-27 16:18:21:502 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-27 16:18:21:502 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-28 07:37:24.228>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

VERSION INFO: Module: agent.exe: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: KERNELBASE.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkStd.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.

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VERSION INFO: Module: msvcrt.dll: Product Version <7.0.7601.17744> Pri Build <> Special Build <>.

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VERSION INFO: Module: GDI32.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

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VERSION INFO: Module: LPK.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: sechost.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: PSAPI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.6195> Pri Build <> Special Build <>.

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VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.

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2012-02-28 07:37:24:360 INFO LC0007 Invalid Value.

2012-02-28 07:37:24:360 INFO LC0007 Invalid Value.

2012-02-28 07:37:24:361 INFO LC0007 Invalid Value.

2012-02-28 07:37:24:361 INFO LC0007 Invalid Value.

2012-02-28 07:37:24:361 INFO LC0007 Invalid Value.

2012-02-28 07:37:24:361 INFO LC0007 Invalid Value.

2012-02-28 07:37:24:363 INFO STD0000 Starting preference change event dispatch thread.

2012-02-28 07:37:24:375 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:25:071 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:25:071 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:26:194 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-28 07:37:26:727 INFO SPUD0000 Successfully launched update from <>.

2012-02-28 07:37:27:306 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-28 07:37:27:333 INFO Agent ACM0325  Load the agent profile

2012-02-28 07:37:33:027 INFO DAGT0000 Verify agent license.

2012-02-28 07:37:33:449 INFO DAGT0000 Load the agent configuration.

2012-02-28 07:37:33:460 INFO Agent CC1038 Package type is: Premium Version

2012-02-28 07:37:35:022 INFO DAGT1020 Login to telephony server.

2012-02-28 07:37:35:164 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-28 07:37:38:383 INFO DAGT0000 Login to chat server.

2012-02-28 07:37:38:383 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-28 07:37:38:384 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-28 07:37:38:384 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:38:401 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:38:401 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:38:791 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:38:814 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f4c844200000c3a000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-28 07:37:38:828 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-28 07:37:38:828 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-28 07:37:38:941 INFO DAGT0000 Login to RASCAL server.

2012-02-28 07:37:39:000 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-28 07:37:39:525 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-28 07:37:39:525 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-28 07:37:39:525 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-28 07:37:39:525 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-28 07:37:39:525 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-28 07:37:39:526 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-28 07:37:39:526 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-28 07:37:39:642 INFO DAGT0000 Login to enterprise server.

2012-02-28 07:37:39:657 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-28 07:37:39:658 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-28 07:37:39:658 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 07:37:39:717 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-28 07:37:39:717 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-28 07:37:39:725 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-28 07:37:39:728 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-28 07:37:39:766 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-28 07:37:39:775 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-28 07:37:39:775 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-28 07:37:39:776 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:39:776 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:39:777 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-28 07:37:39:797 INFO LRM4000 SLRMMgr object created.

2012-02-28 07:37:39:798 INFO LRM4003 SLRMMgr object initialized.

2012-02-28 07:37:39:798 INFO LRM4008 LRM thread starting.

2012-02-28 07:37:39:798 INFO LRM4004 LRM interface has become available.

2012-02-28 07:37:39:798 INFO LRM4006 Reacquire thread starting.

2012-02-28 07:37:39:906 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-28 07:37:39:906 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-28 07:37:39:907 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-28 07:37:39:907 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-28 07:37:40:622 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-28 09:32:53:811 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 09:32:53:815 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 11:57:12:991 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 11:57:12:994 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 12:15:43:149 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 12:15:43:154 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 13:03:26:411 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 13:03:26:415 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 13:37:10:005 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 13:37:10:010 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-28 16:29:47:857 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-28 16:29:48:746 ERROR DAGT3051 Chat DropUser failed.

2012-02-28 16:29:48:747 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-28 16:29:48:747 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-02-29 08:37:01.617>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

VERSION INFO: Max file count <1>.

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VERSION INFO: Module: MSVCP80.dll: Product Version <8.00.50727.6195> Pri Build <> Special Build <>.

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VERSION INFO: Module: LDAPClientDLL.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: libsasl.dll: Product Version Pri Build Special Build .

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VERSION INFO: Module: RecordingClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: WINMM.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: AVICAP32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MSVFW32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MPR.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: FCCClient.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

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VERSION INFO: Module: WINNSI.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

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VERSION INFO: Module: FCHooker.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: PhoneDev.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: AcmiClient.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MFC80.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.

VERSION INFO: Module: DesktopMonitor.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: SplkWinPcap.dll: Product Version <6.6.1.54> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: shlapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: sllapi.dll: Product Version <7, 0, 0, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: XTP9510Libu.dll: Product Version <9, 5, 1, 0> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80U.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: SplkUpdate.dll: Product Version <6.6.1.54> Pri Build <> Special Build <>.

VERSION INFO: Module: EEMServerClient.dll: Product <> Version <6.6.1.400> Pri Build <> Special Build < >.

VERSION INFO: Module: CADEEMConnector.dll: Product Version <6.6.1.400> Pri Build <6.6(1)> Special Build < >.

VERSION INFO: Module: MSIMG32.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: IMM32.DLL: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: MSCTF.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: SOPHOS~1.DLL: Product Version <9.5.5> Pri Build <> Special Build <>.

VERSION INFO: Module: odbcint.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: ICMP.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: RASAPI32.DLL: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: rasman.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: MFC80ENU.DLL: Product Version <8.00.50727.4053> Pri Build <> Special Build <>.

VERSION INFO: Module: AgentResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.

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VERSION INFO: Module: napinsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: pnrpnsp.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: mswsock.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: winrnr.dll: Product Version <6.1.7600.16385> Pri Build <> Special Build <>.

VERSION INFO: Module: wshbth.dll: Product Version <6.1.7601.17514> Pri Build <> Special Build <>.

VERSION INFO: Module: WLIDNSP.DLL: Product Version <7.250.4225.0> Pri Build Special Build <>.

2012-02-29 08:37:02:026 INFO LC0007 Invalid Value.

2012-02-29 08:37:02:026 INFO LC0007 Invalid Value.

2012-02-29 08:37:02:026 INFO LC0007 Invalid Value.

2012-02-29 08:37:02:026 INFO LC0007 Invalid Value.

2012-02-29 08:37:02:026 INFO LC0007 Invalid Value.

2012-02-29 08:37:02:026 INFO LC0007 Invalid Value.

2012-02-29 08:37:02:028 INFO STD0000 Starting preference change event dispatch thread.

2012-02-29 08:37:02:039 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:02:818 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:02:818 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:03:819 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-02-29 08:37:04:360 INFO SPUD0000 Successfully launched update from <>.

2012-02-29 08:37:05:024 INFO VOIP4020 Created the LDAP recovery thread.

2012-02-29 08:37:05:051 INFO Agent ACM0325  Load the agent profile

2012-02-29 08:37:21:374 INFO DAGT0000 Verify agent license.

2012-02-29 08:37:21:784 INFO DAGT0000 Load the agent configuration.

2012-02-29 08:37:21:804 INFO Agent CC1038 Package type is: Premium Version

2012-02-29 08:37:23:533 INFO DAGT1020 Login to telephony server.

2012-02-29 08:37:23:707 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-02-29 08:37:26:976 INFO DAGT0000 Login to chat server.

2012-02-29 08:37:26:976 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-29 08:37:26:977 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-29 08:37:26:977 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:26:989 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:26:989 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:27:315 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:27:363 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f4de3c7000014df000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-02-29 08:37:27:381 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-02-29 08:37:27:381 INFO DAGT0000 Call Chat auto-recovery message received.

2012-02-29 08:37:27:502 INFO DAGT0000 Login to RASCAL server.

2012-02-29 08:37:27:577 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-29 08:37:27:930 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-02-29 08:37:28:046 INFO DAGT0000 Login to enterprise server.

2012-02-29 08:37:28:075 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-29 08:37:28:075 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-29 08:37:28:080 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 08:37:28:123 INFO DAGT0000 Enterprise auto-recovery message received.

2012-02-29 08:37:28:123 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-02-29 08:37:28:151 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-29 08:37:28:154 INFO DAGT0000 RASCAL auto-recovery message received.

2012-02-29 08:37:28:182 INFO DAGT1021 Login to Desktop Monitoring.

2012-02-29 08:37:28:192 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-29 08:37:28:193 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-02-29 08:37:28:193 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:28:193 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:28:194 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-02-29 08:37:28:199 INFO LRM4000 SLRMMgr object created.

2012-02-29 08:37:28:199 INFO LRM4003 SLRMMgr object initialized.

2012-02-29 08:37:28:199 INFO LRM4008 LRM thread starting.

2012-02-29 08:37:28:199 INFO LRM4006 Reacquire thread starting.

2012-02-29 08:37:28:199 INFO LRM4004 LRM interface has become available.

2012-02-29 08:37:28:306 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-02-29 08:37:28:306 INFO VOIP4002 The Corba listening process has been successfully started.

2012-02-29 08:37:28:307 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-02-29 08:37:28:307 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-02-29 08:37:28:978 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-02-29 10:42:50:921 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 10:42:50:926 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 11:05:10:148 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 11:05:10:152 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 11:27:40:973 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 11:27:40:978 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 11:55:48:024 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 11:55:48:028 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 12:16:40:666 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 12:16:40:670 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 13:41:04:150 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 13:41:04:153 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 15:16:36:533 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 15:16:36:538 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 16:37:48:655 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 16:37:48:660 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 17:01:48:333 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 17:01:48:338 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-02-29 17:59:57:599 INFO VOIP4005 Desktop monitoring disabled for extension [1176].

2012-02-29 17:59:58:396 ERROR DAGT3051 Chat DropUser failed.

2012-02-29 17:59:58:397 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 1999

2012-02-29 17:59:58:397 INFO Agent MF2098 OnUpdateAcdLoginLogout: We receive AS_LOGOUT so close CAD window

VERSION INFO: Environment: Platform .

VERSION INFO: Environment: Working Dir: <>.

VERSION INFO: Environment: User Dir: <>.

VERSION INFO: Environment: Hostname .

VERSION INFO: Environment: Timezone , DST Zone .

VERSION INFO: Environment: Current time <2012-03-01 08:43:40.494>.

VERSION INFO: Debug threshold .

VERSION INFO: Max file size <3000000>.

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2012-03-01 08:43:40:601 INFO LC0007 Invalid Value.

2012-03-01 08:43:40:601 INFO LC0007 Invalid Value.

2012-03-01 08:43:40:601 INFO LC0007 Invalid Value.

2012-03-01 08:43:40:601 INFO LC0007 Invalid Value.

2012-03-01 08:43:40:601 INFO LC0007 Invalid Value.

2012-03-01 08:43:40:601 INFO LC0007 Invalid Value.

2012-03-01 08:43:40:604 INFO STD0000 Starting preference change event dispatch thread.

2012-03-01 08:43:40:615 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:41:331 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:41:331 WARN STD3000 Get registry key under path . Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:42:255 INFO DAGT0000 Get Update Flag from LDAP successfully.

2012-03-01 08:43:42:775 INFO SPUD0000 Successfully launched update from <>.

2012-03-01 08:43:43:129 INFO VOIP4020 Created the LDAP recovery thread.

2012-03-01 08:43:43:132 INFO Agent ACM0325  Load the agent profile

2012-03-01 08:43:49:037 INFO DAGT0000 Verify agent license.

2012-03-01 08:43:49:502 INFO DAGT0000 Load the agent configuration.

2012-03-01 08:43:49:513 INFO Agent CC1038 Package type is: Premium Version

2012-03-01 08:43:51:058 INFO DAGT1020 Login to telephony server.

2012-03-01 08:43:51:165 INFO AcmiClnt0000 Begin invokeId(2) clientID(DayP) clientSignature() heartBeat(30) idleTimeOut(120) agentID(DayP) agentExt(1176) agentInst(1176), peripheralID(1)

2012-03-01 08:43:54:272 INFO DAGT0000 Login to chat server.

2012-03-01 08:43:54:273 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-03-01 08:43:54:273 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-03-01 08:43:54:273 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:54:274 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:54:274 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:54:624 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:54:637 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000064000000010102000f0000003135322e3134362e3132392e313800008ce600000c0000004f4f36ca00001381000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2012-03-01 08:43:54:640 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2012-03-01 08:43:54:640 INFO DAGT0000 Call Chat auto-recovery message received.

2012-03-01 08:43:54:746 INFO DAGT0000 Login to RASCAL server.

2012-03-01 08:43:54:775 INFO DAGT0000 RASCAL auto-recovery message received.

2012-03-01 08:43:55:135 INFO DAGT0000 RASCAL auto-recovery message received.

2012-03-01 08:43:55:136 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-03-01 08:43:55:136 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-03-01 08:43:55:136 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-03-01 08:43:55:136 INFO DAGT0000 RASCAL auto-recovery message received.

2012-03-01 08:43:55:136 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-03-01 08:43:55:136 INFO DAGT0000 RASCAL Server Feature auto-recovery message received.

2012-03-01 08:43:55:253 INFO DAGT0000 Login to enterprise server.

2012-03-01 08:43:55:263 INFO DAGT0000 Enterprise auto-recovery message received.

2012-03-01 08:43:55:263 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-03-01 08:43:55:264 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 08:43:55:339 INFO DAGT0000 Enterprise auto-recovery message received.

2012-03-01 08:43:55:339 INFO DAGT0000 Enterprise-SupervisorWorkflow auto-recovery message received.

2012-03-01 08:43:55:340 INFO DAGT0000 RASCAL auto-recovery message received.

2012-03-01 08:43:55:369 INFO DAGT1021 Login to Desktop Monitoring.

2012-03-01 08:43:55:370 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-03-01 08:43:55:370 WARN STD3000 Create registry key Access denied: <5:Access is denied.>.

2012-03-01 08:43:55:370 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:55:371 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:55:371 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C01D5D56-67FC-4F67-90FE-E47803A71AE1}].

2012-03-01 08:43:55:372 INFO LRM4000 SLRMMgr object created.

2012-03-01 08:43:55:372 INFO LRM4003 SLRMMgr object initialized.

2012-03-01 08:43:55:372 INFO LRM4008 LRM thread starting.

2012-03-01 08:43:55:372 INFO LRM4004 LRM interface has become available.

2012-03-01 08:43:55:372 INFO LRM4006 Reacquire thread starting.

2012-03-01 08:43:55:479 INFO VOIP4009 Adding the VoIP service [BYFWSRUCCXB] to the list of active VoIP services.

2012-03-01 08:43:55:479 INFO VOIP4002 The Corba listening process has been successfully started.

2012-03-01 08:43:55:480 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2012-03-01 08:43:55:481 WARN STD3000 Open registry key Object not found: <2:The system cannot find the file specified.>.

2012-03-01 08:43:56:162 ERROR VOIP2021 Desktop monitoring enabled for extension [1176].

2012-03-01 08:43:58:335 INFO DAGT0000 RASCAL auto-recovery message received.

2012-03-01 10:19:43:181 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 10:19:43:185 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 10:34:22:962 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 10:34:22:967 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 11:17:06:767 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 11:17:06:771 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 12:11:34:326 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 12:11:34:330 INFO DAGT3007 Unable to retrieve data from Enterprise Database.

2012-03-01 14:26:53:762 INFO SOCKET0000 service on port <59015> has started.

Re: Agent desktop keeps logging out.

Hi,

By checking the logs,

2012-02-09 12:59:33:280 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-09 12:59:34:281 ERROR LRM2014 A sockets error occurred. Error: (15:failed to read from socket).

2012-02-09 12:59:35:001 ERROR FCCC2005 Network communication error

(FCCC2005- this error is appearing 18 times in the logs)

Looks like you have a network connectivity probelm here in this site.

========================================

LRM2014: A sockets error occurred. Error: (%d:%hs).

Type: Error

Add’l Info: A sockets error occurred

Action: An error occurred in the LRM client to LRM

Server communication.This would normally

occur if the connection between the LRM

Server and the client is broken. The client will

attempt to establish connection with the LRM

Server. If error persists on the client, check if

LRM Server is running ok. Check network

connectivity. See text in error for more details.

====================================

FCCC2005 : Network communication error (%hs).

Type: Fatal

Add’l Info: CTIOS API waitforsingleobject fails.

Action: Check network connectivity. Verify that the

Chat Service is running.

==========================================

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/reference/guide/cad80cceecd.pdf

(Its the CAD error code guide for enterprise but holds good for UCCX also)

Hope it helps.

Anand

New Member

Agent desktop keeps logging out.

you guys are so helpful. Thanks to all of you. cheers.

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