User is reporting that they periodically get logged out from the agent desktop application every 30 minutes. This happens frequently. A message appears on our desktop(cisco agent desktop application) in a grey box saying the time and connection lost
This typically happens when CAD looses connectivity with the UCCX box. It keeps sending the heartbeats on every 10 or 15 seconds of intervals, after couple of iterations if it doesnt rxv these heartbeats it looses its connectivity.
You need to crosscheck the netwrok connectivity between this CAD and UCCX.
If its a UCCX HA setup, see if its failing over\failing back frequently.
Also log at the CAD logs in the client box under the path, C:\\program files\cisco\desktop\log .
You can enable the tracing from default to Trace in the confif file of CAD so that more accurate logs can be seen.
By any chance is your CAD box is set to go to sleep\hibernate mode here.
Hope it helps.
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