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New Member

Agent desktop not sending DTMF tones

Has anybody had any issues with the agent desktop not sending DMTF tones when in a call. It was just reported to me that if they use the Agent desktop it does not work.

I even had them call me and use the agent desktop to send tones and I do not hear them.

IPCCX 5.0(2)SR01_Build053

Thanks,

Doug

2 REPLIES
Bronze

Re: Agent desktop not sending DTMF tones

Check the bug:

CSCma23372: DTMF requests don't work

New Member

Re: Agent desktop not sending DTMF tones

Your issue may also be MTP related, depending on the DTMF configuration of the GWs and CUCM.

C.

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