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Community Member

Agent Desktop Preferences

With IPCC Express Standard 4.0(5) is there a way to force the Desktop agent to start in Stealth mode? I have seen posts to change this information in workflow on the Desktop Administrator, but I do not have the workflow option in IPCC Express Standard. This could be done in version 3.5(3) by changing the userinterface.ini file on the server, but I have not been able to find that file in 4.0.

2 REPLIES
Community Member

Re: Agent Desktop Preferences

Hi,

I have exactly the same problem. Did you already figured out if this is possible?

Regards,

R. Coppens

Community Member

Re: Agent Desktop Preferences

I opened a case with TAC, and was told that this was not possible with 4.0(5)Standard. They were aware that this could be done in previous versions. They went on to say that the functionality has been removed and the only way to enable it was to upgrade to enhanced or premium.

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