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New Member

Agent desktop - runtime error

Agents are getting kicked out of agent desktop and they get the following error.

Runtime error!

Program: C\ProgramFiles\Cisco\Desktop\bin\agent.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I try to reinstall agent desktop aplication and got the same error.

Anyone seen this or know what might be causing it?

Thanks,

Vlaho

4 REPLIES
New Member

Re: Agent desktop - runtime error

Vlaho - is this happening to all agents? Or is it sporadic? And have you checked the local desktop logs?

Robb

New Member

Re: Agent desktop - runtime error

What is the Operating System and which are the service packs installed on the agent machines?

Check for any firewall installation, disable the firewall and check the response.

Are you able to reach the CAD / UCCX server from the Agent machine , try to telnet the CAD ports, TCP 59020, TCP 38983, TCP 63432.

New Member

Re: Agent desktop - runtime error

Hi,

I have problems with all agents. An agent have XP with SP3.

I can telnet only on port 38983.

On agent PC I got an Application error:

Description:

Faulting application agent.exe, version 6.6.1.54, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x000046b4.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

On UCCX server I got Type:Failure Audit; Source:Security:

Description:

Object Open:

Object Server: SC Manager

Object Type: SERVICE OBJECT

Object Name: RemoteAccess

Handle ID: -

Operation ID: {0,158915758}

Process ID: 468

Image File Name: C:\WINNT\system32\services.exe

Primary User Name: UCCX$

Primary Domain: VOICE

Primary Logon ID: (0x0,0x3E7)

Client User Name: NETWORK SERVICE

Client Domain: NT AUTHORITY

Client Logon ID: (0x0,0x3E4)

Accesses: Query status of service

Privileges: -

Restricted Sid Count: 0

Access Mask: 0x4

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Also, on UCCX server I got this warning:

FCCS3008 Network communication error sending message to application . The application will be logged out.

Regrads,

Vlaho

New Member

Agent desktop - runtime error

was this probelm resolved? i am also facing the same issue with the msvcr80.dll

Thanks

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