04-23-2008 06:24 AM - edited 03-14-2019 02:08 AM
Can someone tell me why a supervisor see agents in not ready when they are in ready mode? Also, Agents are not receiving calls when they are in ready state.
04-24-2008 10:54 PM
check your refreash cycle on supervisor. Agents will receive calls based on your criteria so check your scripts or best way to do if you don't have access log one agent and send a call, also keep in mind if you don't have many calls and it seems agents are not getting calls.
04-25-2008 04:41 AM
Thanks for your response. I hate to sound stupid but how do I check the refresh cycle.
05-05-2008 06:05 AM
You go to View, and Preferences
Click on whatever item you want to change the refresh rate, then set it.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: