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Agent Desktop Supported on a VM accessed remotely

Hi,

I am looking for a document that can provide in detail the different products/combinations supported when CAD is installed on a VM and accsssed remotely. Specifically I am trying to find out if the following is supported:

  • CAD/SAD installed on a Windows XP/ Windows 7 virtual machine
  • Windows virtual machine is hosted on VMWare View,  Citrix Xen Desktop and Citrix VDI in a Box platforms.
  • Virtual machine is accessed remotely by the call centre agent using Citrix/ VMware/ RDP client from their local PC
  • Agent will use physical  IP phone or IP Communicator soft phone (installed on their local machine) for voice  

The above setup is known to work in the test environment, but I want to make sure that this is officially "blessed" by Cisco

Thanks

1 REPLY

Agent Desktop Supported on a VM accessed remotely

Hi Faraz Rehman,

Please refer the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/design/guide/CAD-thin-client.pdf

Hope this helps.

Anand

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