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Agent desktop switch or retry errors, IPCCE.

Since upgrading to newer PCs, agents are getting a windows error "Switch to / retry" when logging into the agent desktop.

ICM version is 6.0

CTI OS 4.7

The agent PC has a process called geodcs.exe utilizing 50% of CPU when the error pops up and if they wait long enough...several minutes, the error may go away on its own.

Anyone else experience anything like this?

Thanks,

Mike

1 REPLY
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Re: Agent desktop switch or retry errors, IPCCE.

This sounds like the cisco known issue CSCse18642

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