Agent desktop terminating automatically

[renji joy]

Hi all,

We are facing one big problem,we are using uccx 8.0.2 problem is some times all agents desktop are automatically terminating that calls also disconnecting after 3-5 min it will come normally,another problem is uccx engine servce restarting automatically ,we are using HA model Please give me the solution

Thanks Regards

[ttobaish]

HI,

What is the exat full version of uccx you have?

Have you installed the latest COP file posted in CCO.

regards,

Trad

[renji joy]

Hi

Exact System version: 8.0.2.11004-12 yes i upgraded su3

Regards