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New Member

Agent desktop terminating automatically

Hi all,

We are facing one big problem,we are using uccx 8.0.2 problem is some times all agents desktop are automatically terminating that calls also disconnecting after 3-5 min it will come normally,another problem is uccx engine servce restarting automatically ,we are using HA model Please give me the solution

Thanks Regards

2 REPLIES
New Member

Agent desktop terminating automatically

HI,

What is the exat full version of uccx you have?

Have you installed the latest COP file posted in CCO.

regards,

Trad

New Member

Agent desktop terminating automatically

Hi

Exact System version: 8.0.2.11004-12 yes i upgraded su3

Regards

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