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Agent Desktop Upgrade from IPCC Express to UCCX 7.0

Hello Fellow Engineers

Does anyone know a quick way of Upgrading the Cisco Agent Desktop Software from version 6.1 in IPCC to version 6.6 that is used in UCCX?

My Company are in the process of replacing IPCC 4.2 with UCCX 7.0 and we're looking for a good Migration and Testing plan, was wondering if there is some Registry Hack you can push out by Group Policy that would change the ip address of the Server its pointing to, and force the Software to download the latest version from the new Server if that makes sense?

Thanks in advance

P

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2 REPLIES

Re: Agent Desktop Upgrade from IPCC Express to UCCX 7.0

Hi Paul,

You can change the IP address of the UCCX server that the Agent Desktop is pointing to. Enter in the Registy Editor, go to the HKEY_LOCAL_MACHINE >SOFTWARE>Spanlink>CAD>Site Setup. The IOR HOSTNAME and the LDAP Host 1 should be change to the UCCX with the new version. So when you open the CAD in the agent machine, inmediately it will ask for the upgrade of the CAD.

Gabriel

Community Member

Re: Agent Desktop Upgrade from IPCC Express to UCCX 7.0

Hi Gabriel

Thanks for the Reply although I tried changing these 2 Values to the New UCCX Server IP and ran the Software but it Hung for a while then came up with a message "The License and Resource Server may be down"

The Registr path was slightly different to the one you mentioned there was no CAD folder just HKEY_LOCAL_MACHINE >SOFTWARE>Spanlink>Site Setup

Any Ideas?

Many Thanks

Paul

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