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Community Member

Agent Desktop

The agent make a call icon. Is there anyway to keep this open on the desktop for agents to dial out with out clicking an icon? Customer is requesting this. 5.0 Premium version.

3 REPLIES
Silver

Re: Agent Desktop

Hi,

I guess you're talking about the desktop preferences?

Basically you can configure the CAD agent window behaviour to the following (or give the agent permission to change it themselves):

* Normal

* Keep Open

* Always on Top

* Stealth

If you selected it to "keep open" the window will always be open for them to make calls..

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Re: Agent Desktop

I think the OP wants the dial pad to be always open. I've never seen this be done and I assume it is not possible, specially on how the screen focus works with CAD.

david

Community Member

Re: Agent Desktop

No, the customer wants dial pad open for agents to dial out. I was advised my TAC this can not be done. Thank's for your help.

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