I have a customer who currently has Siemans Agile Product. They purchased IPCC express premium without seeing the product. After seeing the agent destop that comes with IPCC the customer would like to know if there is anyway to do the Streaming of the realtime statistics on the agent desktop. Agile has this and it is a nice feature to have. It tells all the stats on the Queu and the agents. I was wondering is there such a thing today with either the express or enterprise? or is it slated for a different version.
Yes I did see those and show those to the customer. I guess it is just a matter of training the agents. With the Agile product everything is out there for the agent. There isnt many clicks they have to go through unlike the IPCC one.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...