Re: Agent detail report shows calls outside the time range
I think that might be expected. In the Agent Detail Report the call start time is the time the call rang at the agent's extension and not necessarily the actual time the call started. So the report will show the call was really received within the time range but it rang the agent slightly after that time.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...