11-11-2010 07:10 AM - edited 03-14-2019 06:52 AM
Hi all,
I have an UCCX 7.0 SR5 call center. My problem is that the agent detail report is showing calls outside the defined time range on the historical reporting client.
Those calls start slightly after the end time difined in the HR client.
Is there any explanation for this behaviour?
Best Regards,
11-11-2010 09:47 AM
Hello Hatem,
I think that might be expected. In the Agent Detail Report the call start time is the time the call rang at the agent's extension and not necessarily the actual time the call started. So the report will show the call was really received within the time range but it rang the agent slightly after that time.
HTH
Pablo
11-12-2010 12:07 AM
Hi Pablo,
That was my opinion too but I needed a conformation.
Thanks for you help
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