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Community Member

Agent detail report shows calls outside the time range

Hi all,

I have an UCCX 7.0 SR5 call center. My problem is that the agent detail report is showing calls outside the defined time range on the historical reporting client.

Those calls start slightly after the end time difined in the HR client.

Is there any explanation for this behaviour?

Best Regards,

2 REPLIES
Silver

Re: Agent detail report shows calls outside the time range

Hello Hatem,

I think that might be expected. In the Agent Detail Report the call start time is the time the call rang at the agent's extension and not necessarily the actual time the call started. So the report will show the call was really received within the time range but it rang the agent slightly after that time.

HTH

Pablo

Community Member

Re: Agent detail report shows calls outside the time range

Hi Pablo,

That was my opinion too but I needed a conformation.

Thanks for you help

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