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Agent Detail Report

I ran an agent detail report but it isn't showing all of the calls made by the agent. I compared it with the CDR report by ext.

Does it not track calls if an agent is in the not ready state because the work timer expired?

Thanks for any help!

Dianna

1 REPLY
Super Bronze

Re: Agent Detail Report

Hi

Not sure what version of software you run, but there was a bug (CSCsj75186 ) in v4.0(5)SR1 which meant that outbound calls that were answered are not reported on. Those that are not answered at the far end appear.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj75186

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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