One thing to consider also is that if the agent is recording to their desktop, but the recordings are not making it to the server, make sure the agent's PC is on during the upload time. In other words, if recordings upload to the server at 8pm, make sure that the user doesn't have their PC turned off during that time, or the files won't upload to the server.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...