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Agent does not receive call

Hello,

I am setting up this new agent, keep in mind we have UCCE version 8 and CTIOS agent desktop 8.  Anyways I am able to login as the agent but when I do a test call and hit the agent line the callgets disconnected.  I am able to call the agent extension from my IP phone is when I call our 1-800 number and hits the agent that it gets disconnected. The agent phone is associate in call manager to the PG user.  I configure the device target and created the agent.   Any suggestions what it could be.

Thanks.

1 REPLY

Agent does not receive call

Hi Horacio,

Please attach the the Router Log viewer (from Start->Programs->ICM Admin Workstation->Router log viewer) and also while making this test call put the ICM script in monitoring mode, lets see where it is failing.

Hope it helps.

Anand

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