I am setting up this new agent, keep in mind we have UCCE version 8 and CTIOS agent desktop 8. Anyways I am able to login as the agent but when I do a test call and hit the agent line the callgets disconnected. I am able to call the agent extension from my IP phone is when I call our 1-800 number and hits the agent that it gets disconnected. The agent phone is associate in call manager to the PG user. I configure the device target and created the agent. Any suggestions what it could be.
Please attach the the Router Log viewer (from Start->Programs->ICM Admin Workstation->Router log viewer) and also while making this test call put the ICM script in monitoring mode, lets see where it is failing.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...