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Agent does not receive call

Horacio Gutierrez
Level 2
Level 2

‎04-13-2012 02:50 PM - edited ‎03-14-2019 09:41 AM

Hello,

I am setting up this new agent, keep in mind we have UCCE version 8 and CTIOS agent desktop 8.  Anyways I am able to login as the agent but when I do a test call and hit the agent line the callgets disconnected.  I am able to call the agent extension from my IP phone is when I call our 1-800 number and hits the agent that it gets disconnected. The agent phone is associate in call manager to the PG user.  I configure the device target and created the agent.   Any suggestions what it could be.

Thanks.

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anchoudh
Level 9
Level 9

‎04-13-2012 04:02 PM

Hi Horacio,

Please attach the the Router Log viewer (from Start->Programs->ICM Admin Workstation->Router log viewer) and also while making this test call put the ICM script in monitoring mode, lets see where it is failing.

Hope it helps.

Anand

Pls rate helpful posts !!

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