I believe you ask about "Agent Inbound Email" versus "Cisco Unified E-mail Interaction Manager" ??
Agent Inbound Email is a build in functinality in UCCX7.0(1)SR01 PREMIUM licensed, which routes specific email aliases to UCCX agents which have skills to an E-mail.CSQ in UCCX. It's a very simple way of routing emails to UCCX agents.
Cisco Unified E-mail Interaction Manager (CIM) is a 3rd party product with a Cisco label on. It integrates to UCCX and UCCE.
It's a very complex product with tons of settings.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...