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New Member

Agent E-Mail guide

Can someone point me in the direction of the guide to setup Agent E-Mail queue's?

 

Thanks!

1 ACCEPTED SOLUTION

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VIP Super Bronze

It's covered in the CAD

It's covered in the CAD Installation Guide. One tip to save yourself a lot of intermittent problems: configure Exchange exactly as it says, especially the various throttling policies. Many of the steps come from TAC cases where customers were having problems and that was the outcome after troubleshooting and working with Microsoft ISV support.

Please remember to rate helpful responses and identify helpful or
2 REPLIES
VIP Super Bronze

It's covered in the CAD

It's covered in the CAD Installation Guide. One tip to save yourself a lot of intermittent problems: configure Exchange exactly as it says, especially the various throttling policies. Many of the steps come from TAC cases where customers were having problems and that was the outcome after troubleshooting and working with Microsoft ISV support.

Please remember to rate helpful responses and identify helpful or
New Member

found it.   agent desktop

found it.   agent desktop install guide

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