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Agent E-Mail guide

orddie234
Level 7
Level 7

Can someone point me in the direction of the guide to setup Agent E-Mail queue's?

 

Thanks!

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It's covered in the CAD Installation Guide. One tip to save yourself a lot of intermittent problems: configure Exchange exactly as it says, especially the various throttling policies. Many of the steps come from TAC cases where customers were having problems and that was the outcome after troubleshooting and working with Microsoft ISV support.

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2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It's covered in the CAD Installation Guide. One tip to save yourself a lot of intermittent problems: configure Exchange exactly as it says, especially the various throttling policies. Many of the steps come from TAC cases where customers were having problems and that was the outcome after troubleshooting and working with Microsoft ISV support.

orddie234
Level 7
Level 7

found it.   agent desktop install guide