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Agent-email Configuration issue

Hello I have uccx version 7.0(1)SR5

When i try to do the IMAP/SMTP setup on Agent Desktop configuration GUI

When I click on save i get this error

CDAUI2031 Invalid SMTP Server settings. Try again.

I check with the exchage guys and on IMAP we are not doing SSL authentication.

what else could be my problem ?

1 REPLY
Cisco Employee

Re: Agent-email Configuration issue

Hi,

Please have them disable TLS on the IMAP server and SMTP server if it is relevant. The email server cannot even advertise TLS and must only advertise basic authentication.

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