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New Member

Agent EMail not downloading the mail-IPCCX

IPCCX-7.0(1)SR05_Build504

I have configured the system but still i am unable to retrieve the mail.

I can see the mail in the toolbar. The email status bar shows- Draft.

When i click on the email it shows downloading email, but nothing appears on the Agent Email window.

I have reinstalled the software and update also happened.

No idea why the mail is not getting downloaded.

Regards,

Sandeep

3 REPLIES
New Member

Re: Agent EMail not downloading the mail-IPCCX

Hi Sandeep,

Please uninstall the java and the cad from the machine. Reinstall the CAD again. This usually happens when the correct Java version is not available.

New Member

Re: Agent EMail not downloading the mail-IPCCX

Hi,

Thanks for the reply..

After reinstalling the CAD its showing the state of Email ready and not ready but i cannot change the status ;(

Before, atleast i could change the status and email was showing in the status bar.

Regards,

Sandeep

New Member

Re: Agent EMail not downloading the mail-IPCCX

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