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Agent Email UCCX 7.x

Chad Stachowicz
Level 6
Level 6

All,

I am in search of a quick functionality answer about agent email. Does a supervisor have the ability to actually view the emails themselves which are in the queue's / agents.. And "cherry pick" them between agents? Basically can a supervisor manually redistribute emails? Would really appreciate a quick response :)

Thanks!

Chad

1 Accepted Solution

Accepted Solutions
1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

No they cannot.

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