Automatic responses are configured within the email CSQ. This is Agent Email Settings > Contact Service Queue Settings from the left menu tree. Choose the CSQ, select "Send automatic response" and provide the URI of the template you want to use.
Responses available to the agent are configured under Agent Email Settings > Templates.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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