We are recently getting an issue with couple of End Users. They go to "Not Ready State" and calls still ring on their extension. Anyone has any clues? I did RMJTapi Sync. I checked their device in CUCM. They are in proper groups. This is only happening to couple of end users and not everyone. We are using UCCX 8.5 with CUCM 8.5.
Historical reports could also help you here. Run an Agent Detail report for this agent and for the period where this call comes in. Inbound calls from a queue will be marked with a call type of 'Inbound ACD', calls directly to agent extension will be marked with 'Inbound Non-ACD on IPCC'.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...