I am using ICM 7.0.0 with hosted environment.I am facing a problem that is if I make 2 calls .For the first call agent agent can received the call.For the 2nd call its make the agent automatically reserved state with out any ringing .If I restart the PG then again it takes the first call as successful after that Its again goes to reserved state for the second call.
Is here any body can help me out to resolved this issue .
Hi, I faced the same problem while there was some configuration issue at GateKeeper. Are you using GK? If so, do you have zone prefix there against the dialed number (label)? This issue might arise while ICM reserves the agent for a call but can't find the phone number associated with the agent. Please check the zone prefix where the destination would be the CCM Trunk with GK.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...