This usually happens when the call is offered and the agent did not pickup then they will be placed into not ready state. you can check the ipcc logs but also check your agent, queue and script settings.
Yes i understand this but the thing is that this will work. Call will have to go to Not ready state as it did but for few days i encountered that different user suddenly logged off and they have to login again.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...