Re: Agent going into not ready when non-acd line is being used.
Not that I can think of, since CAD can only monitor one extension. This will require training on your part to let the agents know to go not ready when a call arrives on their other lines. It is best practice to only have one extension per agent phone.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.