Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Agent going to Reserved mode

Hello,

I have a user that keeps going into “Reserve” .when the user logs on and clicks the ready icon, the bottom of the screen says “Reserved Partial Service”

we are running UCCX 4.5(2)

how can I solve this issue

Thanks

3 REPLIES

Re: Agent going to Reserved mode

I know that an agent can get stuck in Reserved when a script use Select Resource with Connect set to 'no' and the script never connects the call to the agent, but I don't know about the "Partial Service" portion. Are you using CAD or IPPA? Is there a firewall between the agent and the IPCC server?

Community Member

Re: Agent going to Reserved mode

I'm using CAD, no there is no firewall

VIP Super Bronze

Re: Agent going to Reserved mode

If you click on Partial Service in the status bar, what exactly is showing as Partial Service?

447
Views
0
Helpful
3
Replies
作成コンテンツを作成するには してください