01-21-2009 09:00 AM - edited 03-14-2019 03:33 AM
Hello,
I have a user that keeps going into âReserveâ .when the user logs on and clicks the ready icon, the bottom of the screen says âReserved Partial Serviceâ
we are running UCCX 4.5(2)
how can I solve this issue
Thanks
01-21-2009 09:28 AM
I know that an agent can get stuck in Reserved when a script use Select Resource with Connect set to 'no' and the script never connects the call to the agent, but I don't know about the "Partial Service" portion. Are you using CAD or IPPA? Is there a firewall between the agent and the IPCC server?
01-21-2009 09:37 AM
I'm using CAD, no there is no firewall
01-21-2009 05:09 PM
If you click on Partial Service in the status bar, what exactly is showing as Partial Service?
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