My UCCE 8.5 setup is experiencing agent greeting delay, where once the call is connected to agent, there are 2secs delay (silent) before the agent greeting file played (heard). The setup is centralized servers with VG and IP phones reside at remote sites. The remote sites are connected via MPLS to the central site.
The agent greeting wav files are cached on VG, however, TAC analysis presents that the delay on the signaling also causes the delay of agent greeting being played.
Does anyone have the similar setup but not experiencing agent greeting delay? or also experiencing same delay. Kindly please share your experience.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...