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New Member

Agent greeting delay

Dear Community,

My UCCE 8.5 setup is experiencing agent greeting delay, where once the call is connected to agent, there are 2secs delay (silent) before the agent greeting file played (heard). The setup is centralized servers with VG and IP phones reside at remote sites. The remote sites are connected via MPLS to the central site.

The agent greeting wav files are cached on VG, however, TAC analysis presents that the delay on the signaling also causes the delay of agent greeting being played.

Does anyone have the similar setup but not experiencing agent greeting delay? or also experiencing same delay. Kindly please share your experience.

Thank you for your attention.

.wan

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2 REPLIES
New Member

Agent greeting delay

Have you tried recording AG immediately after you are instructed to do so?

New Member

Agent greeting delay

Yes, I've trimmed the begining silence of each greetings wav files.

.wan

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