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New Member

Agent hears his colleague due conversation

Good afternoon. For quite some time now we had a problem with one agent place. When acceptof a call the agent hears talk of his colleague. There can be somebody faced such problem.???

3 REPLIES
Silver

Re: Agent hears his colleague due conversation

When you hear cross talk on phone lines that would be a switch and carrier related issue. What version of ICM are you running and what type of switch are you connected to?

Bronze

Re: Agent hears his colleague due conversation

Is it ICM or IPCCX?

New Member

Re: Agent hears his colleague due conversation

Good day.

We're using IPCCX and switch 3750

Simultaneously with it there was a problem with calls recording system. We use the built in CISCO record system. The problem in that that sometimes the agent is written and after a while already not.

And I have not detected any legitimacy.

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