Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Agent in multiple Teams

I have a customer that have 5 CSQs, however, they would like to have agents that are members of *multiple* queues.

For distributing calls, it can be accomplished by assigning multiple skills to the agents. However, how can i put the same agents in different teams?? It seems UCCX 5.0 server only allows me to put each agent into *one* team.

I have spent a lot of time on this already but still couldn't think of a way. Would appreciated if anyone can shed some light on this.

Hunt

3 REPLIES

Re: Agent in multiple Teams

Thats because in both express and enterprise a member can only be part of a single team. I imagine they want to chat with multiple teams or something like that. Anyways Agent can only be a member of a single team!

HTH, Please rate useful posts

Chad

New Member

Re: Agent in multiple Teams

Thanks for your help.

Just curious do you work for Touchbase (HO at UK)?? Coz i used to work for Touchbase Sydney.

Re: Agent in multiple Teams

Neither I work for Touchbase USA out of San Francisco.

Chad

180
Views
0
Helpful
3
Replies