10-29-2013 10:15 AM - edited 03-14-2019 12:39 PM
Hi Team,
One of the Agent is not able to login , getting error :
"The line is restricted, can not login" Please see the screenshot
I've already associated his phone on End user page.
Any idea why is he getting this error .
Cisco Unified CCX Administration
System version: 9.0.1.10000-100
Thank you
Saima
10-29-2013 01:26 PM
Make sure the DN is configured with Busy Trigger 1 and Max Calls 2.
HTH,
Chris
12-04-2013 07:29 AM
12-04-2013 02:49 PM
I was able to get my problem resolved. I had inadvertantly removed the check mark on the Allow COntrol of Device from CTI.
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