I have CCX version 10.6.1, this user is logged in using Finesse as an agent. They are able to take calls as an agent and make outbound calls as an agent. However after a about 45 minutes being idle, waiting for a call. The system logged him completely out logout code of 255. IS there anything I can do to stop this from happening? I know that code 255 indicates either a browser refresh issue or a server connection via the network issue. Neither is the case as I have almost 50 agents at any given time logged in and this is the only agent having this issue. Any ideas on this or suggestions on a fix would be greatly appreciated.
Also please make sure that user PC is not set to go in Sleep/Hibernate mode after a certain period of time. It most likely looks an issue with the PC itself, to confirm this ask this user to try on some other PC wherein it does not happen and similarly ask a working agent to login into this PC and see if the problem happens or not.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...