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Agent login error -The password specified is invalid.

CCX version 8.5 agent trying to log in getting the following error.

Cisco Agent Desktop

The password specified is invalid.

Retry or Cancel

passwords are verified by AD - tested network access and it works.

tried the same password on another user account - no errors.       

Any Ideas out there..

1 REPLY
Silver

Agent login error -The password specified is invalid.

If I have password problems I always try the ccmuser page on UCM.

https://ccmuser

It shows if its a CCX or UCM into AD problem

Graham

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