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Community Member

Agent login error

Hello,

We use cti agent desktop with ipcc(ivr icm hdb). Sometimes were problem with initializations of telephony subsystem in agent desktop --- ppAgentLoginError timeout expired. In what there can be a malfunction?

3 REPLIES
Silver

Re: Agent login error

Check My post:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddc56d1

If you are having a different issue, please provide more information (PIM log, CTITEST...etc)

Zin-Elabidine Karzazi

Community Member

Re: Agent login error

Hi,

May be your right, i didn't see this error no more. But i test this issue on my phone and no error. ( I login agent desktop on 7960 phone and unplug network after that i login in to ip communicator and it's ok -- may be it depends on PC)

Thank you for post.

Community Member

Re: Agent login error

Hi,

Some times helps login and out on the same pc where agent work before. But sometimes it didn't

and we have error on icm CTIsrv

Invalid CTI message type = QUERY_AGENT_STATE_REQ

error E_CTI_INVALID_DIGITS field AgentExtension

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