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Agent Login Logout activity - Question

Please refer to the attachment. The report is generated and shown strange to me. How to explain why the agent activity duration is so long.

Thank you

2 REPLIES
New Member

Re: Agent Login Logout activity - Question

It looks like the agents were just logged in the system for that amount of time. One agent most of the whole month and the other agent for greater than three days.

New Member

Re: Agent Login Logout activity - Question

Is there a bug? the report is for March only.

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