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Agent Login Not Found on CAD 8.0.1a

I have one customer who is having lot issues with CAD client . When ever Agents try to login on CAD client it displays the following error

Agent ID not found , sometimes it works after two three tries or we  run Manual Synch from CAD Admin to fix the issue  ( although it also displays error " Error Occured due to one of the service failed to Launch") . Or as a last resort we recycle CTIOS/CAD server machines.

Please advise .

ICM 8.0

CTIOS 8.0

CAD 8.0.1a

Regards

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