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Agent Login to another extension

Dears

We are using IPCC 7.1 ,CCM 4.2.3 with CVP 3.1, now when the agent is logged to EXT xxxx and the Same agent tried to login to another extension but the error message (agent with id xx is alreday logged on to instrument xx to use insturment zz pls log out first) we changed the registry key to permit to login to another Ext and terminate the first session under the CTIOS server as below((KEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\CtiOs\<CTIOS InstanceName>\<CTIOSServerName>\ EnterpriseDesktopSettings\All Desktops\Login\ConnectionProfiles\Name\RejectIfAlreadyLoggedIn"=0) but its not working

2 REPLIES

Re: Agent Login to another extension

Did you recycle the services after making the registry change?

david

New Member

Re: Agent Login to another extension

yes, I did but nothing.

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