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New Member

Agent Logout/Not ready

I've always tried to advise users to go not ready before pressing logout as good practice. But someone told me it makes no difference if they just go straight to logout. Does anyone know the correct answer and if it can cause any problems by just doing logout? Am I being paranoid.

UCCX 5.0(1).

2 REPLIES
Silver

Re: Agent Logout/Not ready

Logout is enough, there is no need to press not ready before doing logout. Don't worry :)

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regards,

PK

New Member

Re: Agent Logout/Not ready

Ok thanks. The reason for the question is we get intermittent hangs of the CAD on the desktop which require PC reboots, although I appreciate that could be other problems or reasons. I vaguely remember being told on a UCCX course to do not ready first, but clearly there's no need. Couldn't find anything on CCO that stated either way.

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