I have UCCX7.0 integrated with third party product which acts as a middleware between IPCC and Siebel. So i don't have to use Cisco Agent Desktop anymore but can use Siebel's desktop for CTI functionality (I can answer phones, log in as agent int IPCC queues, start call, transfer...)
The thing is I can't see these agents (which are logged into Siebel) in the SUpervisor desktop. If the same agent (username & extension) gets logged in CAD, it is visible in CSD.
Any idea what might be cause of this, I thought CSD doesnt mind what kind of agent desktop it is as long as it sees agent on IPCC logged in, but this obviously is not the case
Re: agent (not CAD) not showing in supervisor desktop
Back to the original poster ... there are processes that CAD talks to so that Supervisor Desktop works correctly - services like the Chat Service, Enterprise Service etc. If your Siebel desktop doesn't talk to those, the CSD may not know you have logged in.
For example ...
I know in Enterprise that you can log an agent in with CAD and see them in the CTIOS Supervisor Desktop. But the inverse does not apply - I can log in an agent with CTIOS but cannot see them in CAD Super Desktop. (I just tried it).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
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