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564
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Agent Not ready state timer

manumohan200
Level 1
Level 1

Hi,

I am having IPCC Express with Call Manager 4.2. We are having agents logged in through IP Phones through "IP Phone Agent Service". I want the agents to be in a ready all the time.

By default if an agent phone rings and not getting answered, the Agent state is going from "Ready state" to "Not ready" state. How can I prevent this ?

Thanks,

Manu

3 Replies 3

mdfull2
Level 1
Level 1

Look under your system parameters. Look for an option called "Agent State after Ring No Answer" or something like that.

Thanks for your input. Let me configure the same and check.

Thanks,

Manu

Rob Huffman
Hall of Fame
Hall of Fame

Hi Manu,

Just to add a short note, this is a very helpful doc for this process;

Change Agent State to "Ready" After Not Answering a Call

From this good doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

Hope this helps!

Rob

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