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agent performance evaluation

Hi ,

My company need to deploy the uccx script to add new feature with old script the feature is agent performance evaluation quality. once the agent the hung off the head set the system transfer the call the evaluationperformancequality and the customer press 1 excellent 2 very good 3 good 4 bad . and send all data to SQL server  the data incloud  ( time duration , agent ext , caller ID , date and time ) ,

  have we here uccx 8.5 the script attached. call manager 8.5, unity 8.5

please i need assistance to create this feature in this script and how to trunking with SQL server

thanks

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Hall of Fame Super Silver

agent performance evaluation

This is called post call survey and in UCCX is typically invoked with CAD workflow.

Chris

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