My company need to deploy the uccx script to add new feature with old script the feature is agent performance evaluation quality. once the agent the hung off the head set the system transfer the call the evaluationperformancequality and the customer press 1 excellent 2 very good 3 good 4 bad . and send all data to SQL server the data incloud ( time duration , agent ext , caller ID , date and time ) ,
have we here uccx 8.5 the script attached. call manager 8.5, unity 8.5
please i need assistance to create this feature in this script and how to trunking with SQL server
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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