I have some questions on UCCE 9.x. If I need to setup more than 2000 agents on a single CM cluster, then I understand from the SRND that I need to have one PG with two PIMs. How many peripheral IDs would this generate? 1 or 2?
My question is - would teams be possible to span between PIM1 and PIM2 of the same PG?
More, since Finesse is connected to one PG, do I need to have 1 Finesse instance or 2 Finesse instances to support this setup? I know that 2 because one Finesse instance can handle at most 2000 agents but the question is more PIM related. Can a single Finesse connect to a single Agent PG with multiple PIMs or do I need one Finesse instance for each PIM?
Also, what is the connection between Phisical Controller ID (is this the PG) and Logical Controller ID (Is this the PIM)?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...