11-30-2006 08:10 AM - edited 03-14-2019 12:18 AM
Agent is not hearing a ring when getting a queue call. Agent is then transitioned to not ready. If the extension is dialed without going through the queue agent can hear a ring. Any suggestions?
11-30-2006 08:26 AM
Is this a new installation, or has it just started happening?
Check that your CTI ports' Maximum Busy Trigger is greater than 1:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml
11-30-2006 02:14 PM
This has just started happening. I will check that setting and update.
12-04-2006 05:38 PM
Max Triggers are set at 100. Any other things I should check?
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