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New Member

Agent Phone not ringing when getting queue call

Agent is not hearing a ring when getting a queue call. Agent is then transitioned to not ready. If the extension is dialed without going through the queue agent can hear a ring. Any suggestions?

3 REPLIES
Silver

Re: Agent Phone not ringing when getting queue call

Is this a new installation, or has it just started happening?

Check that your CTI ports' Maximum Busy Trigger is greater than 1:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml

New Member

Re: Agent Phone not ringing when getting queue call

This has just started happening. I will check that setting and update.

New Member

Re: Agent Phone not ringing when getting queue call

Max Triggers are set at 100. Any other things I should check?

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